Mountain Auto Service & Towing, Inc.

I am extremely disappointed with Mountain Auto Service and Towing in Crestline, CA. They operate in a completely unprofessional manner, and more concerningly, they seem to engage in illegal towing practices, targeting low-income and homeless individuals. This kind of behavior is predatory and unacceptable. Every customer, regardless of their financial situation, deserves to be treated with dignity and respect, but that’s not what happens here. It’s deeply frustrating to see a business that profits off the misfortune of others without considering the impact on people’s lives. It would be eye-opening if the tables were turned and Mountain Auto Service had their license suspended for their actions. Let’s see if this business can change its ways and adopt better practices in the future. A good business should prioritize ethical behavior and respect for the community, and this company falls far short of that standard. I strongly advise anyone to be cautious when dealing with Mountain Auto Service and Towing. This business needs to change their way of doing business moving forward.

Dec 02, 2024 · John Castillo

Used AAA since our car was leaking a concerning ominous liquid. We had Dan tow us, he was so polite and helpful! He even got the car in a better position to put it on the truck for us. Had great conversation, definitely made our stressful day better. I am extremely pleased with the service.

Aug 09, 2024 · Brenda Kennedy

Called AAA and got assigned to this vendor. They won't call u back, they keep push the ETA up every hour. Waited more than 6 hours, I had to call a car repair shop local. This vendor should be take away from AAA. Even AAA cant reach them.

Aug 12, 2024 · Khoa Bui

They were late twice got lost and then showed up late when they finally arrived, Fernando barely aknowledged me , I was waiting for a friends car to be towed , once Fernando got out of his truck he proceeded to bad mouth the cars owner saying he didn’t like him and that my friend was weird and got into the most odd situations and proceeded to complain about the owners driveway and was pretty dude to me considering he was overdue twice and to top it off he tried to weasel out of even doing the tow so I had to drive to the owners house so he could deal with him directly or his car would be left I towed . For the money he’s charging to tow a car one mile 150$ I’d be hiring a new driver

Sep 03, 2024 · Gene Margason

You could not choose a worse company to deal with. They picked up my Focus on behalf of Ford Roadside Assistance and damaged the front end of my vehicle. They showed up with a vehicle already on the flatbed so they used the rear tow forks that extend out beyond the rear of the towtruck. In doing so, the driver damaged the front valance and a piece that attaches to the radiator. When I submitted a claim with FRA, the owner Mike lied to them and stated they used the flatbed for my car and they didn't damage it. I have three witnesses that saw them arrive with a Ford SUV already on the flatbed and that they used the tow forks. Needless to say it ended up costing me $1200 to fix. You can go to RimRants and other FB pages and you will find they have a terrible reputation and have damaged numerous peoples vehicles. Use at your own risk. And if you must, then take pictures and video showing the date of your vehicle when they come to pick it up. But it would be best to steer FAR away from them. I've attached two pics, the first shows the damage (you can't see the damage to the piece attached to the radiator underneath), the second shows what its supposed to look like after I spent $1200 fixing it.

Sep 13, 2017 · Scott Seward