Mountain View Tire & Auto Service

This place is great. They treat every customer with respect and I don’t ever feel like my questions are too much. They have a knowledgeable staff. I received a quote almost double from the dealership for brake pads. It was insane. $469 for 2 brake pads. I left the dealer feeling cheated (they told me that price to replace 4 pads prior). I called MVA and they said come by without appointment. The manger had me in and out of the office quickly and the vehicle was ready for pick up by noon! Best part, it cost me $269!

Dec 28, 2024 · Jonelle Diaz

I have had to leave my car at the Mountain View garage for a total of 8 days over the last 2 months, and my car has still NOT BEEN FIXED. I originally brought my car in to have the window switch fixed. Not only did they NOT FIX the window switch (after having it for 3 days), but THEIR MECHANIC BROKE my automatic door lock, and I couldn't enter my car through the driver's side door for 3 weeks (I had to crawl through the passenger side). They did not offer to fix the door lock they had broken and charged me over $500 for a part they ordered to fix the window switch, which they did not fix. After several calls to them, they approved a refund, which I am still seeing ABSOLUTELY NO PROGRESS in getting issued (despite many calls I've made) because it has to be approved on the corporate level. This has been an enormous inconvenience over the last 2 months, and CONTINUES TO BE UNRESOLVED. GO TO AN INDEPENDENT, PRIVATELY-OWNED MECHANIC where at least you can get reasonable treatment, effective service on your vehicle, and personalized customer service.

Feb 07, 2025 · Jason Phillips

Not only were they unable to fix my window switch, which is why I took it in there, but they also broke my driver side door lock. I can no longer open the driver’s side door with the key fob, and I have to open it from the passenger side by ducking through the car. They still have not issued me a refund for what I paid them to initially fix the door switch (over $500), which they were unable to do, and my car is now permanently worse off than it was when I brought it into them. The manager has not made any efforts to keep me informed if a refund will ever be issued, I have had to call them weekly, and there has been no progress. This has been going on for over two months.

Jan 21, 2025 · Jason Phillips

Liars, greedy, and disrespectful. I walked into this shop after recently moving here from Reseda, and this spot is one block away from my new location. I recently purchased a Saab 9-3 2007 from a friend and had my cousin do a pre-purchase inspection on it, since he's a well-known mechanic in Reseda that services European cars. My brakes were making loud screeching sounds, and my cousin told me that since he resurfaced the rotors already for me all I needed were different brake pads since the ones I had on were metallic which is known to make noise. Since it was a simple job he told me any shop can change the pads, since he was busy and his shop was over 40 min away. Mind you I literally aligned the car RIGHT before I took it here and got new tires so I'm pretty sure I know how straight it drives. I go into the shop and am greeted by Gary. I tell him I just bought this car and it makes loud screeching noises, and I needed some pads. He asked me, "does it pull to the right or make any vibrations when you depress the brake pedal?" I tell him no, but he can go ahead and do a brake inspection if I needed anything else. I also tell him that I needed new lug nuts, and if I can get them here. He says "honestly it's cheaper to get them yourself," which I appreciated. My lug bolts were rusted, so I figured we can get everything done in one shot. He takes my car on the lift and I walk into the front office. I hear from within the office guys joking in the bay saying "he wanted to change the lug nuts! ha!" as if my request was pretty idiotic and non-sensical. Okay. After the 'inspection,' Gary tells me that my rotors were cracked and I needed new ones. He then proceeds to tell me that they have a $200 promotion going on and that $200 can go towards services like an air filter and an alignment since my car pulls to the right. I thought that was funny since I literally just got the alignment right before I brought the car to him and it DEFINITELY doesn't pull right. But Gary says "it's free anyway." I ask Gary, "I thought I just needed pads since it was just making squeaking noises," but Wise old Gary stated that I "didn't need them," and if I did, he would tell me, but is trying to save me money. I appreciated that. He goes in and gives me the breakdown of what needs to be done, and he puts BOTH the rotors and brake pads needed to be replaced. I thought I didn't need brake pads? You think I can't read an estimate Gary? You think I don't know what a cracked rotor looks like? My "quote" was $1452.62 and he even said "we guarantee our work, bro" as if this was a "homie hookup." I was actually shocked, because I kept quiet until then, and told him I didn't expect it to be so much and wanted a second opinion. He said "but we guarantee our work bro." I decided to take my car to my cousins shop and he SHOWED me that he resurfaced the rotors and there were no cracks, and that again, I just needed brake pads because the ones I had were metallic. I've attached all photos for you to decide for yourself if this is a kind of business you want to go to. Also attached a highlighted review from another yelper who had a similar experience with our star manager Gary as well. I love how Gary tries to sound like a straight shooter, no nonsense manager when he's just a scammer. Nice try 'bro'!

May 13, 2024 · Kevin N

Best help and customer service! They really helped us out when we had a full on flat tire

Dec 05, 2024 · Elaine B