Mountain View Tire & Auto Service

I have been coming to Mountain View Newhall for years. 10+. They have always taken great care of my vehicles and provided excellent customer service. Over the past few years Alan has done a remarkable job. I highly recommend them for any repair or maintenance service.

Feb 05, 2025 · Thomas Mader

Bringing your car to be serviced at Mountain View is a risk I couldn’t warn stronger against. The manager, Allan Mendez, admitted to the shop misdiagnosing a shaking my car was experiencing during acceleration to be because of it needing front axel replacements. This was proven wrong when they took my car on a road test after they replaced the front axels and continued to drive it while it continued to experience shaking during acceleration. They drove my car while it continued to shake during acceleration until it broke down on the side of the road and they had to push it back to the shop. Wouldn’t a competent shop stop the road test as soon as they understood their diagnosis was wrong? Why they continued to road test my vehicle and worsen its condition in the process is beyond me. But the fact is, I was able to easily drive my car into the shop that morning for it be serviced and eventually had to tow it out because it could no longer drive. Beyond admitting to misdiagnosing mechanical issues to my car, Allan Mendez admitted to the shop performing work to my car without my authorization, admitted to multiple instances of poor workmanship which resulted in further damages to my car, and admitted to withholding information from me about what they considered to be possible causes of the mechanical issues my car was experiencing. Also, is it Mountain View policy to continue to perform work on customer’s cars past business hours without the customer’s authorization? I had to call Allan less than 20 minutes before close if I would still receive my car the day I brought it in (something Allan promised me multiple times throughout the day), and Allan didn’t answer the phone. So I had to be dropped off at the shop to inquire, because I had to travel early the next morning for work and needed to know if I had to make arrangements because Mountain View couldn’t guarantee what they promised. There I waited over two hours, considerably long after business hours, for Allan to complete work on my car. It was then when he told me that my car broke down on the side of the road during a road test they took it on. Why did Allan guarantee I would receive my car that day when it was something he couldn’t guarantee? Is his discernment of mechanical issues with automotive vehicles that poor? Today I have my car back but it still doesn’t drive since it broke down on the road test Mountain View took it on. Allan refused to compensate me for worsening the condition of my car to the point that it cannot drive and I am faced with thousands of dollars of repairs to undo the mistakes Allan and Mountain View made to my car. Sharing my experience with others has already convinced many people in the Santa Clarita community to never consider bringing their car to Mountain View again. My experience was so extraordinarily poor and I’m still faced with the consequences. Mountain View has proven to be a shop incapable of guaranteeing good service but very capable of worsening the condition of your car to the tune of it needing thousands of dollars of repairs. Why would others risk having a similar experience? I wouldn’t trust Mountain View to inflate my tires. Last thing - does Allan Mendez give his own shop good reviews to make up for its poor reputation (see the picture I've attached to this review)? If so, what does that say about the quality of service one can expect from Allan and Mountain View?

Jan 19, 2025 · Josh Cabitac

The customer service I received at the Mountain View Tire location in Newhall, CA, was outstanding. I had a nail in my tire, so I called the office. Allan picked up the phone within a few second of my call; it felt like he had known me since high school. His greeting was warm, and he genuinely seemed interested in helping me (compared to most shops where it feels like you are bothering the attendant with your phone call). Allan recommended that I bring my car in early since it would be considered a walk-in. When I arrived at the shop, Allan continued his excellent service. He recommended I change all four tires, which I knew since the tires were old. He did a great job presenting me with options without pressuring me; I liked that approach. The guys did a fantastic job replacing my tires. I even returned in the afternoon for an alignment after thinking things over. The cleanliness of the waiting area also impressed me. It was clean and comfortable, and did not feel like a 1980s mechanic shop with dust and old magazines everywhere. I appreciated the space; I even worked in there for a few hours while the guys changed my tires. Jose took over for Allan when my car service was complete, and the excellent service continued. Mountain View Tire, great job with this location. I am going to have to make this location my primary repair location. Thank you for your excellent service.

Oct 03, 2024 · Marlon John

I would not recommend Mountain View Fire and Auto Service. They took 2 hours just for an oil change and it felt like a rip-off. I initially purchased a Groupon, but when I arrived, they told me it couldn’t be used because my car required full synthetic oil, and I had to buy their more expensive $69.99 Groupon. Despite paying for both, they refused to refund me the difference. In the end, I essentially paid full price for a two-hour oil change. Jiffy Lube would have been much faster and more straightforward. The manager, Colin Montgomery, was unhelpful in resolving the issue. Very disappointing experience. Avoid this place if you want good service and transparency.

Sep 28, 2024 · Monica Smart

I recently had a flat tire, and Mountain View Tire & Auto Service truly came to the rescue. The staff was incredibly friendly and professional from the start. What really stood out was when they found this large nail in my tire and removed it without charging me a dime! Their honesty and efficiency were top-notch, and they had me back on the road in no time. If you're looking for a trustworthy and quick tire service, I can't recommend Mountain View Tire & Auto Service enough. They go above and beyond for their customers!

Aug 09, 2024 · Mehdi Ghandhari