Mountain View Tire & Auto Service

Used a Groupon for oil change and tire rotation. I called and made an appointment mentioning both services. Prior to dropping my car off I marked my back tires to ensure the rotation gets done. When I dropped off my car, I mentioned the tire rotation included in the Groupon deal again. While waiting, I got a call about other repairs that I declined and told him I just wanted the oil change tire rotation (for the 3rd time) for the time being. Sure enough when I picked it up the back tires that I had marked were not rotated to the front. I wonder how many people they’re scamming. Trust no one. Mark your tires with chalk or a bit of tape. I will be telling my family and friends in the area not to come here.

Dec 29, 2024 · Gus Hussein

Took my car there for inner and outer tie rod replacement along with an alignment. Noticed the boot was not placed correctly when I got home . Took it back in the next day so they can fix it. The mechanic said it was good to go . Out of curiosity checked the boot the next day and same thing on both sides . The boot was not in place leaving the rack and pinion exposed. I decided to put the boot in place and secured it with zip ties cause the clamps were missing. I been taking my vehicles there for few years for basic maintenance, tires and wheel alignments. I will not longer go there .

Jul 25, 2024 · Rudy Ortiz

My wife and I had appointments today at 4:00pm for oil changes on two of our vehicles. We drove 45 minutes from Phelan and arrived 10 minutes early only to be told that our appointments would not be honored. When we asked why we wouldn't be helped, the employees at the front desk were very rude and condescending. They told us we should have made them earlier in the day if we wanted our appointment time to be honored. Excuse me, but isn't the burden of scheduling and maintaining appointments on the shoulders of the company itself? Why make appointments at all if you don't intend to keep them? And then to make matters even worse, do my wife and I really need to be treated like we are stupid? This company displays absolutely deplorable behavior and we will be taking our business elsewhere. I highly recommend anybody reading this to do the same.

Feb 03, 2025 · Daniel Trombetta

Very helpful. I have been twice for issues with my car and both times they we great. Great customer service. Not pushy or trying to up sell

Feb 10, 2025 · Hal Stewart

When I talk about a life saver LET ME TELL YOU. Long story short I didn't put my tires on properly after servicing my own brakes. Commuting up to the high desert in the pouring rain I felt my front end shaking. So I had to stop somewhere fast! With a convenient location I was able to stop at Mountain View Tire & Auto. They had customers so I was expecting to wait a while because I was just going to ask to use their torque wrench. The nice gentleman named Martin at the front desk said they'd be able to help. They got me in and out super quick and very helpful! Less than 15 minutes Gilbert and Mike got my car jacked up and tires balanced properly so I was safe to drive. Thank you! ***be prepared for the cold weather***

Jan 22, 2024 · April Pico