Napa Auto Parts - Motor Parts & Equipment Corporation

3 visits, 3 fails. I, like a lot of people, look for parts and availability. They say “ available today?” Twice now I have ordered brake pads and they didn’t arrive when promised. To add to this frustration, this store won’t answer the phone for me to check on the status. I had to drive to the location (20 mins) to be told is wasn’t on the truck. In both instances they said it will be here first thing in the morning. What time? 8 am. In both cases they never text or email when it’s available. Again I had to drive to the store. The second one I waited until afternoon and still hadn’t received notification of availability. I canceled it and went to O’ Reilly’s who had them in stock. I thought I was done with this place but while traveling out west I stopped in the nearest auto parts store for some transmission fluid. It was a NAPA store. I bought more than needed just in case and inquired about returning it. “ As long as you have a receipt anywhere in the US”. I went to this store to return two quarts. I counted 5 people in the store working. Not one could figure out how to do this return. The guy said the best we can do is a store credit. I said “ that won’t do because I never want to set foot in this store again.” I left with it and was heading to Holt. I stopped at a NAPA store there and the guy did the refund. No issues.

Sep 07, 2024 · Bruce Hamilton

Great place . Very knowledgeable and Helpful !

Jun 29, 2024 · Ron Freitas

i called i live in jackson asked about returning a wager pump for honda accord one had from them didnt come with timing chain and stuff like i needed i had got theirs from different storr asked if i can bring back was told sure as long as u have the recipt drive 45 min get there manager says i dont think someone told u that on phone called me a.liar cause i didnt havr anything better to do besides try get some money for part i didnt need pretty surr she was voice on phone point is lady was rude and obnoxiuos for no reason stay away from that store unless u want high blood pressure and headache when u leave.

Aug 31, 2024 · Erica Williams

Absolutely the worst store I've ever went to in my life it's a shame that corporate allows the employees at the store to get away with whatever they want horrible horrible customer service

Sep 19, 2024 · Fred Flinstone

I get alot of wrong parts but they always take them back without a hassle.

Oct 28, 2024 · Brian Adiska