Nationwide Towing & Heavy Duty Semi Truck Wrecker

My boyfriend and I broke down on Christmas Day. We were stranded on the side of M14. A tow truck from this company was dispatched by AAA. The tow truck got to us less than 30 minutes after being dispatched. The driver was extremely kind!! He got the truck loaded up in under ten minutes and got it back to my boyfriend’s shop safe and sound. He dropped it off exactly where we wanted it, so that it could easily be pushed into the shop. It was the best outcome for the situation we were in. Obviously, no one wants to be broken down on Christmas Day. However, the tow truck driver made it a seamless experience for us and like I said, was extremely kind. I absolutely recommend this company!! I wish we got our tow truck driver’s name so we could give him a proper shoutout. He was awesome. (:

Dec 27, 2024 · Caris Bindus

Review update: it's been months and no one has reached out to fix the issue. Paid $85 for this company to unlock my truck, the guy they sent had no clue what he was doing. My door is bent and paint is chipped due to prying my door too wide and using a long aluminum pole. Definitely don't call these guys to unlock your vehicle.

Sep 01, 2024 · chris sproat

One of the Nationwide drivers tried to take me out in a roundabout. How does someone drive for Nationwide Roadside Assistance as a tow truck driver in a company truck and not understand in a roundabout you yield to traffic in the round about coming from your left? He never slowed down, never braked and drove straight in. If I had not locked up the brakes as hard as I could, he would have hit me. As it was, he missed me by inches. Thank goodness I have great brakes and tires. Unbelievable. They love their customers so much, they try to take out drivers.

Dec 01, 2024 · Melissa Bolt

This place is alright, but they desperately need to replace the guy answering the phone. He has poor communication skills and is dishonest about wait times and whether or not there are drivers available. The language barrier made this even more difficult. I was stranded on the side of the freeway and was originally told the truck would arrive in 45 to 60 minutes. After over an hour I called again and was told it would be 15 to 20 more minutes. I was told this two more times, then put on hold and the guy hung up on me. I eventually got a call from the driver and he said he was still about an hour away and had been responding to a different call in another area. The driver arrived when he said he would and when hitching a ride in the truck with him I personally witnessed the dispatch person try to assign the driver another call before he was even close to done with mine (which happened to be a long distance tow and would take some time). The timeline he was asking for was unreasonable and illogical based on the amount of time my tow was going to take. I also had trouble communicating what my location was to dispatch (largely due to the language barrier) and I suspect I was billed for a longer distance than I actually had my car towed. The way I see it the driver is not at fault as he was up front with dispatch about what his capabilities were, such a shame that the dispatch person is intentionally misleading people about times. Otherwise was a good experience and the driver did a good job.

Sep 01, 2024 · Jack Stromberg

I had to have car tow with alternator problems. The dispatch was helpful and kept me up to date. The driver was amazing and so nice

Oct 07, 2024 · Jordan Parsons