New Hub Auto Service

I came upon this mechanic, though Repair Pal and I am very happy I did! First of all, Jason is an awesome guy because he could have charged me a arm,leg and the kitchen sink on my 257k miles, that had never had any scheduled maintenance (just oil changes). The check engine light came on, transmission was acting funny, the engine was misfiring, and all I knew was I didn't want a new car payment! Well, Jason made that happen. There's no new car payment, and I still have money in my pockets! And my 2006 is running like a 2025! The quality of work is superb. They work in a timely fashion, I didn't feel like I was being overcharged. He kept me updated on everything. I can say I have found the perfect mechanic for my car, and I will be bringing my car to him in the future, for there is more work to be done! Thank you, New Hub Auto, for everything. You have me sold!

Oct 16, 2024 · JAMES BOWEN

What can I say about this guy's man super honest Very communicative. I'm new to the area. I just moved from Orange County and decided to take my car in for a new transmission. And they did a fantastic job. Jason is just a very honest person. Definitely going back and recommending..

Jul 13, 2024 · Jose Martinez

Jason has been serving our family since my wife was a kid. He has always been excellent to us, honest and reasonable. I have been to few mechanics as honest and competent as this shop. 30 years of faithful service on my family’s vehicle says something.

Aug 02, 2024 · D

Feel like risking your life? Was referred to this business by America's Tire in Menifee for a wheel alignment after purchasing new tires. During the alignment process we were convinced that the car needed new lower ball joints and tie rod ends. Figuring that this is important for the safety of my family, I opted to do the repair to the tune of $1000. Three weeks later while wife is leaving home, she hears a "thunk" and the steering isn't responding correctly. She immediately stops the car and I come out to investigate. The drivers side tie rod completely has popped out of joint. It hasnt bent, failed, or been damaged , other than the tire rub when it popped out, but just OUT! It's like they forget to bolt the dam thing back into place. Fortunately she was driving at low speed or this could have been CATASTROPHIC! I've worked on cars my whole life and would have normally done this job but just did not have the time for it. I regret it. THERE IS ABSOLUTELY NO EXCUSE FOR THIS TO EVER HAPPEN! Avoid this business AT ALL COST!! Update 2/15/17 So had the vehicle towed back to New Hub on 2/13/17. Arrived right at closing time. Spoke with Josh, the service manager. He was extremely apologetic. He made no excuses for problem other than the technician had been fired; not for the error on my vehicle, but for unrelated, poor work performance. He assured me that the vehicle would be thoroughly inspected and repaired. Picked up the vehicle today and spoke with Rafael, the owner. He was also very apologetic and realized the magnitude of the error. He showed me the parts he had replaced. While the explanation of "defective parts" seemed reasonable, a competent mechanic would know that way these parts were installed would lead to failure. I would like to thank Josh and Rafael for being honest, apologetic, not making excuses, acknowledging the problem, and remedying the problem. HOWEVER, I cannot recommend this business nor will I change my rating based on the fact that the lives of my family, as well as other peoples lives on the road, were placed in jeopardy.

Feb 15, 2017 · Emmanuel Sampang

Helped by the sales manager Jason who was very friendly, knowledgeable and professional. Serviced all 4 brakes an hour ahead of schedule at a fair price. Saved at least 2-4 hours compared to the dealership. Love the 1 year, 12,000 mile warranty. Nice waiting area to relax and watch tv/movies while waiting.

Jan 22, 2024 · The Anderson Family