New Hyde Park Auto Body Works

I recently had a truly terrible experience with an autobody shop and I feel that it is important to share my story so that others can be aware of the way this shop treats its customers. I had a rare bumper that needed to be replaced and repainted and my insurance company agreed to pay for the work. The body shop charged the insurance company $5144.38 for the job, but what I received in return was completely unacceptable. Instead of replacing the bumper and repainting it as they had promised, the body shop merely repaired the old bumper and only painted the right side, leaving the left side as it was with scratches and marks. I was beyond upset and couldn't believe that they would treat a customer this way. To make matters worse, they told me: “ you can leave the car and we will repair it but you won’t get any rental”. I have the entire breakdown of repairs estimate which was sent to me by insurance. It’s unbelievable that body shop manager says “it’s a brand new bumper and entirely painted” but when I showed him that it’s an old bumper and only painted one side, it means that customers are being lied to. It is extremely disappointing when a business fails to live up to its promises, especially when it comes to something as important as fixing a damaged vehicle. The fact that the body shop charged the insurance company for work that was not actually done is completely unethical and shows a lack of respect for their customers. I would not recommend this autobody shop to anyone and I would advise others to be cautious when dealing with them. I would also reach out to State Farm and bring this to their attention. I demand refund because the body shop charged my debt card.

Mar 26, 2023 · Ahmed Usman Rana

I can not rave about this place enough. If you ever need to bring your car into an auto body shop this is the place to go. Everyone is very professional, and honest. They made the whole process very simple. My car looks better than ever. Thank you New Hyde Park Auto Body Works.

Feb 12, 2024 · Alicia Florio

I had a fantastic experience at New Hyde Park Auto Body. The service was prompt, the staff was friendly and knowledgeable, and my car was repaired to perfection. I was kept informed throughout the entire process, and the final result exceeded my expectations. I highly recommend New Hyde Park Auto Body Works for anyone in need of auto body repairs.

Mar 05, 2024 · S. G.

They seemed like an official shop top notch but nope. Took my truck there to get some work done by my insurance and I never heard back from them my insurance company said that they sent in the worng info on the invoice, tired to get in touch with them so they can send the right info and nothing. Horrible shop. I own a fleet company i had a lot work to get done on my trucks.. and this shop came highly recommended by a customer of theirs but after that experience never.. Took my business across the train track they did everything right the first time. All my 15 trucks I use for my business got body work done and repainted.

Dec 13, 2023 · Alfredo M

Just got back my car after being hit. While they were repairing my car they noticed paint was coming off from a previous repair done by a lesser shop. They settled the whole thing with my insurance company and was able to redo the shoddy work from the last shop. I got my car back and it looks brand new. Thank you for the great experience! Can’t wait to recommend them to my friends and family.

Aug 28, 2023 · Justin Scagnelli