O'Reilly Auto Parts

I’m very disappointed with my recent purchase from O'Reilly Auto Parts. I bought a motor oil, only to find out when I got home that it had already been opened and partially used. This was not mentioned anywhere at the time of purchase, and I expected to receive a brand-new product. It’s frustrating to pay full price for something that clearly isn’t in new condition. I trust stores like O'Reilly to maintain high standards, but this experience was a letdown. When I went back to return the item the customer service wasn’t willing to do a refund, i hope they take more care with their inventory in the future.

Sep 23, 2024 · Selamawit Hagos

I had a wonderful experience at this O’Reilly earlier today. I needed a new battery and called to see if they had a matching battery and if they could do the installation. Josie, who attended me, said they needed to check the car. I came in and we took a look. Unfortunately, my car had some tubes above the battery and she said they couldn’t do it. I decided to buy their battery and take it to another shop to get it installed. Josie even offered to call some of their partner mechanics to see if they were available for a quick battery install. As she was about to make the phone call, she noticed one of their mechanic clients was there picking up some gear. She asked him and we did the installation right then and there! I got a little lucky there with the timing, but Josie’s attention and care for me(the customer) was outstanding. Thanks Josie!

Oct 07, 2024 · Kenzo Nawa

I use to work at O'Reilly's in the Southbay and I provided top quality service. I live near this one now. I must say I highly value the customer service and the great help. Happy to have a friendly Oriellys where I can get parts, products and even just ask general questions. Keep up the good work!

Jan 10, 2025 · Izaiaz Barrera

I was so impressed by the customer service at this location. Betty helped us find windshield wiper replacements for my car as well as an air filter. She was helpful, knowledgable, and very friendly. Interacting with her was such a pleasant experience. I highly recommend this location.

Sep 06, 2024 · Sarah Baird

I wanted to give a shoutout to Betty for helping me the other day. I had bought a new car battery from Costco and brought it in thinking they would be able to do a swap, but I was informed they wouldn’t be able to install it unless it was purchased directly from them. However, Betty was nice enough to give me a referral to Rodrigo from Start Auto Body down the street and he was able to swap my battery in less than 20 minutes. As an added bonus, I also found out they were able to repair some cosmetic damage on my car shortly after the battery swap, which they did a killer job on. Just wanted to say thanks again, Betty. Really appreciate your help!

Sep 12, 2024 · Andrew D