O'Reilly Auto Parts

DO NOT SHOP AT O'REILLY!!! YOU'VE BEEN WARNED!!! The service is mediocre at best. Most of the employees seem not to be happy to be there at all. They put the minimum of effort into helping you. And when you use your phone number for warranty use and to build up points, most of your purchases don't even show up in their system. I went there to get a warranty replacement part for something I bought a few years ago. The part clearly failed. I gave them my phone number so they can look up the item in my purchase history and there was less than 10 transactions in my customer profile. They have no record of my purchase. Therefore I was not able toto get a warranty replacement on the part I desperately needed to get my car back on the road. So I had to buy a new one. But I refused to buy one there at O'Reilly. I went to AUTO ZONE and bought a lifetime warranty part there! I would much rather give them my money. They have a great mobile app with ALL of my purchases and a list of all the parts that have warranties. It tells me if the warranty is active or expired. They also have a much better rewards program. O'Reilly, you can do much better! You lost me as a customer and I will always recommend Auto Zone or even Temu before I send people to any of your stores! So much for offering lifetime warranty parts when your customers can't even take advantage of it. I only gave you one star because 0 is not an option.

Feb 10, 2025 · Rich F

The manager was not helpful at all. the commercial department was closed and could not process payment by accepting the company check through the retail side! At the end of the day, the money from retail and commercial is added to the stores revenue! I drove in 45 minutes of traffic to deal with negativity. The female manager on duty didn't have a name tag on, was rude and not approachable, and how she got promoted is beyond me. I am also a manager for an auto repair shop. The attitude across the board should be approachable, friendly, and helpful! Doesn't matter the location. She treated me as if I were a criminal trying to falsify a company check to purchase a part! The computer system has our information, which matches the information on their computer system. If she really wanted to, she could have called my boss, which is something I would have done for verification. I hope and pray I never ever have to go to this location for anything! The young, tall Hispanic guy was more helpful and approachable than that rude, so-called manager, district, or regional managers should reevaluate their managers in this store, particularly this store! I buy parts from O'Reilly often ( first call). Because I'm the front-end manager, I can order more elsewhere where managers and problems are handled in a more and expected way! I understand that managers should be firm and strong minded and get walked all over on, this manager, says no to everything and walks away, no eur contact and no talking to her to ask for a solution! HIGHLY DISAPPOINTED

Sep 06, 2024 · Edward Agbayani

I got here bright and early right upon opening. I got the headlight that I needed and realized the other one is messed up too. so I went back in and asked the lady for help to identify which is the correct lightbulb. She said she cannot leave the front counter in the store. After confirming that the customer had left, she said she would help me get the correct headlamp. Only for another customer to walk in and her to walk away. She came back and told me to take a picture and then she could help me. The other other customer decided to take a very long time so I had to leave because my time is limited. When I asked another employee, if they could assist me, they said they don’t work on the front. It’s not their department he can’t help. It was very rude and abrupt. The way he spoke. Customer service does not appear to be a priority at the store. I love O’Reillys because of their warranties, but this store definitely needs some retraining of staff.

Sep 06, 2024 · Sarah Thomas

I am a mobile mechanic here. I went to disposal oil at 9:40 PM on December 3 and Luis did not want to help me because he said they only do that on the day time because of people. They had 3 employes and there was No line at all. This was the worse attending I ever had on O ralleys chain. Laziness, owner get attention to you manager the mechanics are the ones who stand for your business. No coming back to this unit.

Dec 03, 2023 · Silas Ferreira

This o'Reilly store is always on point. Some real good employees, Frank, and Rita are the best. I always get what I need when I go in there.

Aug 18, 2019 · COREY WILSON