O'Reilly Auto Parts

Very helpful with helping me with what I needed for my car and helped install my battery. Definitely recommend the MLK location.

Oct 21, 2024 · Leandra Stein

Ordered a part on line before noon for my service van. Couldn't get back to work until I had fixed the problem. The confirmation email I received said approx 1 hour and would receive a second email confirming the part was ready for pickup. After 2 hours I decided to call the store but no one answered.. waited another 30-45 minutes and called again, and again no one answered. I decided to stop in the store to check on things. There was either 3 or 4 employees and 2 customers. At one point I heard an employee answer the phone and asked the person to hold...at least they answered that time! I was greeted fairly quick and told him I was inquiring about my online order. He brought up the screen and I noticed it had 7 online orders that were highlighted in red. I can only assume they were not looked at yet due to the guy going back to the shelf to grab my part as if I had just came in off the street for it. I can't blame the employees completely, as once there i received decent service but the fact that I ordered online and it took 3 hours plus drive time to get the part... I would have been better off going in and ordering the part. Would have saved me lots of time and I could have been back to work much faster after fixing my service van. I don't plan on going back to this store anytime soon. Seems like things didn't run smoothly and the employees seemed like a deer in headlights at times. Plenty of other options in the area to wait around and lose hours of work.

Jul 23, 2023 · Patrick

Andy, the commercial in-store sales representative is always friendly, and goes out of his way to help. They all return calls when promised. Delivery service is fast and accurate. Any problems and they take care of your needs, fast & without any hassle. The salesman stops regularly and checks in. Thanks to the entire group for all you do, OUTSTANDING CUSTOMER SERVICE.

Jul 19, 2023 · Terry Janssen

The lady was very patient and understanding. Even though I kept forgetting all the parts I needed, and had to come back into the store repeatedly, she still took the effort to find me what I needed. She even gave me a printout with a diagram of the install process. Very appreciated. They did not have every part on my list in stock, but I found the others across the street. They were also pretty helpful. I'll post a positive review for them too.

May 11, 2021 · Humphrey Piccus

Tried calling repeatedly, no answer all day. Went in 5pm asked if something wrong with phones, 2 workers looked at asst mgr & both said he said we're busy, let the phone ring today & they laughed. Asked one of them to help install wiper blades, he said sure give me a sec. 15 mins later went back in & saw him cleaning the counter (no customers in the store either). Returned wipers & went across street to AutoZone instead. Terrible all around, too bad people don't care about the service they provide anymore.

Oct 01, 2023 · Mary Moses