O'Reilly Auto Parts

I really appreciated the gentleman named Kelly helping me out with the battery installation in my car this evening. It took him a couple hours to complete the job because I had some corrosion around my old battery. He even had some dust from the old battery to get in his eye but he still came back to assist me with this issue. Never complained one time and provided over and beyond CUSTOMER SERVICE TO ME when I needed it. I really appreciate all that he did for me and hope that he receives recognition for his hard work!~

Dec 02, 2024 · Latresa Jones

Matt and Kimberly was awesome Matt helped me more but Kimberly has great telephone customer service Matt helped me a lot got me good parts for a nice price people should stop in more and talk to Matt. 😊

Jan 10, 2025 · Robbie Rob

Please fire this woman 😂 Kimberly is useless and can’t do her job because she’s on drugs. I gave her my make and model, asked for a quote and I came back after. She asked for my number instead, and pulled up the wrong car (I have two cars on my profile), sold me the part. When I came back to return it, she didn’t take responsibility for her mistake and said she asked for my VIN, but I never gave her my VIN, just my make and model. She still wanted to blame me and said the part she gave me was correct. Kept saying that she was right, and I’m wrong. Thank God for Zachary, give the man a promotion! He diligently took care of me when she kept complaining about the time and didn’t try to help fix what she got wrong.

Oct 26, 2024 · L K

Morse road location it's not new to this location that you have to wait a lot before being attended so aftert waiting for atleast 15 minutes Kelly come out and with a very bad attitude ask for my car information 3 times...before take it right, i thought its fine we all have bad days, but his semblance was like i was bother him like if i was there asking for free stuff I told him what I need (pads and a rotor) after a very awkward moment he just add the whole thing and toldme the total wich i can tell he add the expenive stuff so I ask him why he don't askme about the brand or what i want or the quality? (i really know my car and the parts i put on it also know how autoparts works bcus im a good customer ) He dont Even ask if i want the 2 rotors wich I only need one but also I toldhim that before but well apparently I did wrong, then he finally toldme that he dont have any options on the computer for my car, but hes nasty attitude make everything worse of what it was, I told him you know what never mind thanks!! and before I proceeded to walk to the exit I told him you need to change your attitude man!! and ofc he star screaming about me leaving the store and never comeback I told him few more times change your attitude, while he was screaming GO!! GO!!! GO!! AND NEVER COMEBACK several times! so I comeback and ask to talk with the manager, he come out with this sad semblance of not again... (I feel sorry for the people who work with Kelly) And while I was talking with the manager Kelly was screaming in the background about not taking poop of no one and how he don't tellme how to do my job.... The manager response it was ok, to be honest I don't think he can do anything about a employee screaming in the background while we was talking, you can tell its not the first time customers complain about Kelly. I hope it's a video about the whole thing and someone can help Kelly to deal with his anger issues if you look for the video it was today Oct 13 between 12:30-1:30pm

Oct 13, 2024 · Eduardo Cervantes

Assistant manager is great she went out her way to help me ! Thanks also all the staff is kind here .

Nov 26, 2024 · Renee