O'Reilly Auto Parts

Sent son in to get bulbs and see if they would put in. One said no he would break it to ask other and other wouldn’t because he was sick. So I had him driving around with a tail light bulb out because they wouldn’t change it. Mind you I’m sick too so I drove in town and took 2 mins to change. No it wasn’t skipped because it’s a hard one to change. It was pure laziness!!!!!!!!

Jan 25, 2025 · Craig and Ash Beaver

Would be nice if someone wouldn't hang up as they said hello and then call and doesn't answer and continues to let the phone ring

Dec 04, 2024 · Kristi V

I bought a heater that plugs in your cigarette lighter. The employees were nice enough to recommend a cheaper one that was on clearance. I told them that I didn't care about cheaper and asked which one was better. They said neither so I opted for the cheaper one. It worked about 3 minutes and blew my fuse. Obviously defective. Look on the receipt and it says no warranty, no refund. So I wasted time and money. Beware. Go to Advance Auto instead.

Nov 02, 2023 · James Widen

Yesterday my Volkswagen battery was dead in my 2015 Passat TDI. I drove up to O’Reillys to buy a new one and had them pull it up in the system. I had it in my head that I wanted a gel battery, as during a previous visit I was convinced by a different associate that they were the way to go. The tech looked up the battery, measured my VW battery and found the gel battery based on dimensions. The tech informed me the system was noting I needed to have be reset the battery in the computer. I went home and with the battery installed drove to my dealer. On my way to the dealer, the Che k engine light came on. When I arrived at the dealership my battery rest turned into a full checkup. After some tests, they concluded the new battery was under voltage. With a vw battery back in the car they reset it and all was fine. They put my O’Reillys battery back in and I headed back to the store. When I arrived Cam was on duty. He listed patiently while I explained all of this to him. He went out in the below freezing weather with a really good attitude, verified the battery I had and checked for extra space for a larger battery. He went back in and found a larger gel battery that he believed would still fit, removed my old battery and installed the new one. He then stood out in the cold while I started the car and waited for all of the lights the reset. The car now appears to be running great. The service by Cam was stellar! Thank you very much for your great attitude and braving the 20 degree weather.

Jan 17, 2024 · Michael Eakins

I wanted to replace the spark plugs on my car, so I went in to this shop to get the materials. Francisco not only helped me with that but gave me great advice on how to replace them, and even showed me how to make sure I had the right gap in the new spark plugs. I changed them right in the parking lot. When I had questions I just went back in and he answered them right away. Excellent customer service and he even smiled. That can be rare these days. Thanks a lot Fransisco. Keep up the great work. I'll be back for any future car needs.

May 28, 2021 · Daniel Garinger