O'Reilly Auto Parts

I had a bad experience with them. I am a member and was treated bad. Had my receipt and warranty was on it and was turned away. Never will I go back. F them. Not even deserve a 1 star. They didnt want to help me at all. Oh and yes my battery was returnable. Went to a different O'Reilly and they took it. Even told me that San Jacinto O'Reilly lied about the battery return. Can't help but feel profiled. 😕

Feb 09, 2025 · Isha Singletary

EMPLOYEE THREATENED TO CALL THE POLICE OVER ME NOT KNOWING THE POLICY ON RETURNING OIL. At 11am on 2/10 this male employee unfortunately I didn’t get his name but he was seemingly running the floor at the time. It was my first time returning oil and I came in, asked if I can just drop them off and was told yes go ahead. I made 3 trips with 9 bottles, and waited for the okay before taking off. It was then this male employee started on 10 and instead of just telling me the policy about returning containers, he’s barking at me about there being “too many containers” and I have to wait for them because they “didn’t want them.” Thinking that he was seriously on one, I perused the before opting to go to the car. He then chased me out of the store, asked if I was waiting for the container and when I said I didn’t want the containers he threatened to call the police, took a picture of my license plate and ran back inside. Overall a pretty terrible way to handle the situation. I think it would’ve been the more correct response on my part to speak with a manager. He escalated the issue to a BEYOND unreasonable place and I hope this establishment can do better overall in the future. I’m a human being before even being a customer and I feel he didn’t even grant me that decency.

Feb 10, 2025 · Symone Miah

I came to get my battery checked as my light came on. Turns out it was more serious, my alternator was bad. Diego however was nice enough to help me with extra information and a personal mechanic. His Customer service was above and beyond. Thank you.

Feb 16, 2025 · Esmeralda Armenta

I have a pro account at this store ...they are knowledgable and usually have what I need ...I picked up some rare brake pads for my cobra mustang in stock....I perfer them over Autozone...100 percent

Oct 10, 2021 · Rex Buxton

I talk to the employee Cesar wow very bad employee I ask him to help me to check my battery in he say he can not help me that I have a to take off my battery of my car in give to him in I told him I am a women in I dont know how to do it very bad services he told me to go to a other store in go to autozone to check my battery wow really? this employee is giving bad services today Jan 10 2024 around time 5:20pm

Jan 10, 2024 · Predicame Viry