Open Road Volkswagen of Manhattan Parts Department

We shopped online 'till we dropped! We found the exact color and trim package Jetta we wanted (2024 Sport 6MT Pyrite Silver) at Open Road Manhattan Volkswagen. It was last one with this configuration for sale in the NorthEast United States... So we picked up the phone, and talked to a genuine person, Mario. The first phone call guaranteed our business. We are grateful Mario was the one that answered my call. Mario took the time to ask questions and understand our situation buying from central new york state, and went out of his way to make it a pleasantly underwhelming experience. Not one other delaerhsip of the dozen i spoke to this year wete this kind. Eventually, We negotiated when we were ready, how we wanted to as buyers, before even getting there. Mario was the first salesmen to EVER introduce me to the sales manager in on our phone converations! Talk about transparency! There's no games in the sales department here. Doing business with Mario and Open Road felt like there was no middle man and that all parties were benefitting from the sale. We had a great vehicle to trade and Open Road gave us a fair trade in value for our old Jetta, and kept their world on the trade value, sight unseen (only pictures). I trusted Mario when we left for the four hour drive to Manhattan to complete the sale, that it would be as smooth as butter. It was great, every team member was kind and understanding of us coming from out of town. We showed up an hour before close on a Saturday. Thank you for staying until 8pm, an hour AFTER close to finish our financing and work out the computer issues on your end. You put your customer befor your family and i would never expect that from anyone. After Mario, we spoke to Jose who sold us an extended warranty thru Volkswagen, not third party. I recommend you look into it, very worth it. We couldn't be happier with our new vehicle and just how much Open Road VW bent over backwards to keep us happy, informed, educated, and on the same page. The free coffee was a great addition. Buying a car can be stressful. Negotiating can be daunting. Ask for Mario, he's down to earth and deserves the business. He will listen to you and help you thru the experience. He will not just try to get you sign a paper like most salesmen. He Will selflessly engage in seeing things from your point of view, and speak the truth, and help you rationalize the decision making process. I can't yell you the amount of dealerships that try to bait and switch, or have promised me a car is available, or coming in soon,that doesn't exist when I get there, or was "just sold" between 8pm last night and 8am this morning. We will be returning to open Road auto group In the future by our own choice, and recommend them to any buyer. They will do their absolute best, and that's hard to come by nowadays. Take the train or fly into town, and drive out in your brand new car from Open Road Auto Group. Thanks Mario, Jose, and Elias. Keep up the good work and mature practices. You give new car dealerships a good name, and represent VW well.

Aug 13, 2024 · John Mitrzyk

What a great experience ! It was my first time buying a car in Manhattan and I was very reluctant. Prior to my visit I did my homework and I new exactly what car I wanted. Even if I came prepared I still had a few questions. My salesman was Fantastic! Jeff guided me all the way without any pressure. We tested drive the car he was very nice and knew everything about it. Once it was time to close the deal he got me the best deal I could have imagined! If you are on the market for a Volkswagen or simply for a new car stop by this dealership and ask for Jeff. You will be in very good hands !

Feb 04, 2019 · Ben S.

BUYER BEWARE…….. I purchased a car here eight weeks ago, and I still have yet to receive my plates, my title or anything for the car. I continuously have to call them because they never reach out to me about anything. I keep hearing yes it’s in the works and sorry after I call all the time or text my salesperson. It’s been eight weeks and I’m driving with an illegal temporary plate because this business cannot get me what I paid cash for. Very unsatisfied with the customer experience and the lack of follow up. Please look at the reviews I leave for others. I never leave a bad review. You have to really do a bad job or treat me really poorly for me to leave you a bad review. This company has been successful at that.

Apr 08, 2024 · Pat B

My wife purchased her first veh, a Atlast Cross Sport 2024. I knew from the onset of entering the dealership that our experience would have been memorable. We were immediate greeted as we walked in, offered refreshments and introduced to our sales guy, Jeff. His knowledge and professionalism is what did it for us. On behalf of my wife and myself and to Jeff and the team @ ManhattanVW I want to thank you guys for providing impeccable service. Ps My wife loves the car. Usually she preferred to be driven around, but now I can’t get her from behind the wheel 😄

Sep 28, 2023 · Malcolm B

I can't believe i can buy a vehicle in Manhattan. Thank you Cristian. A very nice guy. Very professional for their vehicle. Very good service. They Also accept trade in with good price. We make a win win deal in a week.

Mar 17, 2023 · Junwei Qin