R & S TOWING

Our tire magically disintegrated on our way to Yosemite National Park. It was the middle of nowhere, almost 5 hours away from home. It was 4am when it happened, and our insurance company couldn’t find us a tire shop or a towing company near by. After a long wait, they found R&S Towing. They drove over an hour and a half to us, and drove us an hour away to the nearest available tire shop. Long story short, it had been a very rough morning, we were stranded in the middle of nowhere for almost 5 hours, we were super stressed and anxious, and we are so grateful that they were of great help! Freddy was the tow truck driver that transported our car; we had to hitch a ride with him as well. He did a great job, carried a conversation with us that got us out of our funk! It was nice to get someone in a great mood, with great customer service…. We wouldn’t have been in the mood to deal with someone unpleasant after all we had gone through! Definitely recommend them.

Sep 01, 2024 · Edith Melecio

Earlier this week I walked out from a quick shopping errand to see to that my car had a flat tire. After trying to change to the spare with no avail, I place a request through road side, R&S towing was assigned. I called and spoke with Dillon, after making sure that the car was in a safe spot and I was out of danger, he left me know the wait time. Not only did he arrive sooner than expect, he was professional, personable and quick. I will be sure to keep this contact in my Rolodex for any more unplanned car woes. Thank you Dillon, my family appreciates you.

Aug 02, 2024 · Essence Williams

I appreciate R&S towing for being available during my car troubles, and although I had issues with my insurance, they were understanding about the update. Overall they were quick to respond when I initially needed assistance when no one else was available.

Dec 31, 2024 · Carlos

I would have rated them a zero star if I could. I've had services with this tow company before with no issues. I'm not sure if the driver that was issued to me on September the 28th at 10:30 p.m. was drunk high or just feeling lazy. But mysteriously I'm waiting in total darkness with a car that was having mechanical issues.. my insurance assigned me to r&s towing. They said they would be to me within an hour after an hour pass I got a phone call from my roadside assistance telling me that the tow driver alleged that he arrived to the location and couldn't find me........ I have worked a 12-hour shift on top of that I was extremely hungry. The idea that I will request a tow, leave the vehicle at the location in pitch Black to then have the tow truck cancel on their end. That tow driver completely lied they usually reach out to even confirm that they're on their way and they never did. The services received were completely unacceptable and as I can see they have a very low rating either way so this probably will go unnoticed. This tow company needs to be investigated and eventually shut down. I will also be reaching out to better Business bureau with receipts to prove how faulty they were. A woman on the side of the road late at night left alone for 3 hours ( because they had to reassign me another tow company) it's never acceptable. I requested for my insurance company to block them out of my account so they never show up when I request roadside services.. I'm also going to sign up for AAA so they ever pop up I will be canceling the service call.. I will also be reaching out to my insurance office to show proof that they never showed up or attempted to reach out. It'll be interesting to find out that they get paid for being called out to a location whether or not the customer is actually there. I'm noticing a lot of tow companies in Fresno area tend to be on some type of money scam and it's scary. What I mean by that is collect the money but don't care to offer the service.. if you decide to use this tow company good luck to yoU

Sep 29, 2024 · Falon Ferrari tv

Today around 7:30pm I had an issue with my tire and the gentlemen was friendly, quick, and gentle with my car. Allstate picked this place for me, but I would definitely recommend this company to others. Thank you for towing my car home, taking me home safely, and being awesome.

Sep 11, 2024 · Maryjane Garcia