Pep Boys

Outstanding service by Kordan and Rob. Had a major tire issue very late in the day on a Friday night 5pm time. Went to belle tire first since they were 1 mile from where I was. Had a 2 hour drive to my next place to go too. Belle tire FLAT OUT REFUSE TO FIX MY TIRE PERIOD. So the pep boys in Novi was 2 miles away. Went there, they no problem and had me fixed and out the door in less than 30 minutes with my tire repair. I truly appreciate the service of Jordan and Rob due to my tire emergency before my 2 hour drive to grand rapids that night. Great job !!!!

Jan 18, 2025 · J D

Great experience. Got my car right in and did the work I needed in a timely manner. Will definitely use them again

Feb 16, 2025 · Ryan Degroot

If you’re even considering going to this location do yourself a favor and find somewhere else ASAP. How is it acceptable to have a customer buy “new” tires, come to find out they are manufactured in 2020 and discontinued in JANUARY 2025?????? (Let’s also add these tires were advertised on the website, advertising discontinued tires you clearly have no extra stock of???) I was told on two separate phone calls I would receive replacements for them. I wait for a call back, was told Tuesday this week Wednesday at the latest that I would receive at least an update…. Nothing…. Call today on THURSDAY to be met with complete attitude from someone named Greg, telling me there will be no replacement (again, after being told TWICE they were working on finding replacements). Nothing like throwing another worker under the bus by telling me a “counter guy told me that.” Nice job. My father gave this Greg guy a call too, refused to provide replacement as previously told, refused to provide district and regional managers contact information, and hung up. So yeah if you’re even thinking about going here run the other way. Time to get it straightened out with corporate.

Jan 30, 2025 · Miranda Spisak

I cane in to get a tire plugged. I was in and out swiftly! The mechanics were all very personable and Friendly! I'll be purchasing my new set of tires from Pep Boys! Great customer service goes a long way!!!!

Dec 28, 2024 · Denise Jones

Just completed an installation of tires purchased through eBay and Car Advise. The Car Advise process is an absolute mess, but the guys at this shop were unbelievably patient and helpful to get it resolved. I can easily recommend this shop for work ( but would not recommend Car Advise)

Dec 27, 2024 · Chuck Voelker