Pep Boys

Went for an oil change and tire balancing and the mechanic must have dropped something on my windshield at some point because there was a large crack when I went to pick up my vehicle!! The manager was incredibly rude about it. She claimed the crack was there upon arrival, even though it wasn’t noted in the visual inspection notes and refused to look at my ring footage from the morning clearly showing no crack when I left for the oil change. I asked to review the CCTV footage of my car while at Pepboys with her instead told me she would try to get to reviewing the footage on her own in a day or two. Mistakes happen but the lack of care to even investigate what happened is appalling. So I guess avoid this place if your prefer your windshield with no cracks lol. Edit: The manager finally got around to reviewing the footage on Monday and then claimed they couldn’t see if they had damaged the vehicle due to the “angle of the camera” 🙄 After much back and forth they eventually agreed to pay for the fix. The manager at this particular location was very unhelpful and borderline rude throughout the process and really only took action after I called corporate to complain. Mistakes happen, it’s just frustrating that there was a total lack of accountability/help from the office after they caused the damage. PS don’t believe the 5 star reviews they offer a discount for leaving a 5 star review 🫠

Oct 22, 2024 · Renee Rao

I go here for anything that a mechanic doesn’t have to do. I know the prices are reasonable and the work gets done correctly. Yes, you may have to wait a bit. But they have a great waiting room with tv, workstation including device charging and complimentary coffee. It’s never super busy if you come early and the staff is courteous and helpful.

Jun 24, 2024 · Maya Lujan

So bad customer service at this particular location I called em 1 hour prior and came at 5.50 pm and they refused providing a service! I be paid for the life time warranty and they are not willing to their job! So rude staff and ridiculous customer service! Never come to this location! They just don’t want to work

Sep 19, 2024 · Wonderland Beauty

This is a fine place to get basic inspection and maintenance done on your car. They are generally pretty friendly and helpful. They are really great about recommending coupons to help you save a little money. Even with an appointment, if you have more complex work than battery or oil change, their estimates are not great. Expect to wait a long time. If they tell you a time estimate, add 2-3 hours to it. I think they could have put more effort into going over the inspection report and authorizing each service item. Instead, they didn't really explain anything, gave me the report, and assumed I wanted everything done unless I told them I didn't. For a recent more complex service (oil change, full brake system maintenance), I was less than thrilled with the way the car was returned. In particular, the OEM pouch the wheel lock comes in was missing, and I found it on the ground in the maintenance bay - no permanent problem, but shows a bit of carelessness.

Nov 12, 2024 · Clark Kromenaker

It took 3 hours to complete my oil change, even with an appointment. Also had to get Lyft & uber inspections….$20 each for 1 min inspection that’s the same inspection. The guy writing the form’s handwriting was illegible so the forms could not be approved by the apps. So I’ve had to fill out the papers on my own anyway. A scam and a rip off. They also tried to tell me I need 4 new tires for $800 when my tires have been replaced a year ago. 🤯 incredible

Jan 20, 2025 · Taryn McMullen