Pep Boys

I had a 10 o'clock appointment for a simple oil change. At 11:15 I asked how much longer it would be before I could get my car. One of the 3 people sitting at the registers told me that they only had one technician working there. She could have told me that at the beginning. Then she said that I was next. I went outside to get some fresh air. I saw the technician drive out the car that he had finished. Instead of taking my car he took a van into the bay and started working on it. Over an hour and a half later I took my car without it being serviced. The appointment was useless. I don't think that all overweight people are lazy but the woman and man that helped(?) me didn't seem to care and didn't even apologize when I asked for my keys. I am old to remember when pep boys was a quality brand. This location does not reflect that at all.

Feb 10, 2025 · butch Rico

The day after Christmas is not a day you want to spend getting a tire replaced. Maria, the cashier greeted me with a smile and a professional attitude. She informed me of the various options I had in tires and helped me make the selection. Maria called to let me know I needed another tire and a tire rotation. I appreciate her keeping me updated. I work not far from Pep Boys, she was kind enough to have Lonnie the technician who performed the service drive me to my office and pick me up when the service was completed . I was very impressed with that service and with both Mariah and Lonnie. They both are an asset to the Pep Boys Organization.

Dec 26, 2024 · Yolanda Fike

I was told by the woman running the service desk that it would be $800 for rear break pad replacement with the rotors and a fluid flush. This was after I waited over an hour when I had a scheduled appointment. Since I have a Car Advise account, I would have received a discount and the bill would have been a little over $400. I had to reschedule the appointment because I was told that it would be 3-4 hours to complete. When I got home I called Break Masters. They did the job for $275, which was the normal price without Car Advise. I’ve said it before and I’ll say it again, patronize the mom & pops. These big name brands are out of their minds. Not to mention, customer service wasn’t the greatest. The woman at the service desk acted as if me wanting to use my Car Advise discount was an inconvenience to her life and didn’t even want to assist with trying to figure it out. But then turn around and want $800 for a break job. No thanks, I’ll keep my hard earned money in my pocket and I’ll patronize places that know how to treat people.

Aug 22, 2024 · Kalisha Daniel Jackson

Unexpected tire repair while working Uber. When I first drove up Tech said 3 hour wait. Javier and his team took very good care of me and got me back on the road within 30 minutes. Thank you. Bless you.

Oct 09, 2024 · Gina Harris

I usually tend to oil changes myself but I'm damn glad I didn't this time cause I was offered an engine flush when I took my car in to the shop. My car definitely feels more potent and responsive now. I was worried that the fuel system was begging to fail when I noticed that the car began to feel more sluggish around the half gas mark. Well that's a thing of the past. I'd like to thank the gentleman that informed me of the procedure!

Oct 24, 2024 · Jesus Ruvalcaba