Pep Boys

Very satisfied with our experience on brake replacement. We received honest, clear communication of what service was needed and what our options were. We never felt pressured to spend more than was necessary. The on-line appointment system could use some improvement since it may let you schedule a service time that is not accurate. Would recommend calling the office directly.

Dec 12, 2024 · John

Excellent overall experience, was initially responding to a great B2G2 offer from Kumho, but since my G37s requires different sizes between front and rear, was ineligible for deal. However, Thomas and Nick found an awesome set from BF Goodrich at slightly higher price. Tires arrived and installation completed quickly during Thanksgiving week. Great customer service, decent tires, decent price, thank you.

Dec 01, 2024 · Brent Geary

I initially contacted the PEP BOYS store in Santa Maria before placing my tire order. Nick, the supervisor, was exceptionally helpful and patient, addressing all my inquiries regarding the tire. This was my first experience considering PEP BOYS services, prompted by a sale event and the specific tire I required for my vehicle. The tire arrived on Tuesday, December 3, 2024, and Nick informed me that my order was ready for install. I mentioned to him that I would check my schedule and arrange an appointment for the tire replacement, referencing order number 1535570088. I scheduled an appointment for Wednesday, December 4, 2024, at 4:00 PM. On my way to the store around 3:30 PM, I called to see if I could bring my car in earlier. The gentleman I spoke with indicated that the schedule was fully booked and no appointments were available. I reminded him that I had a confirmed appointment for 4:00 PM on December 4, 2024. Upon my arrival at the store around 4:02 PM, I spoke with him in person. He reiterated that he could not find any record of my appointment and that the store was fully booked. I expressed my disbelief that there were no tires or appointments under my name, especially since Nick had called me on Tuesday to confirm my order. It was disheartening to encounter such unprofessionalism from one employee, as it can negatively impact the reputation of the business. On Thursday, December 5, 2024, Nick followed up to inquire why I had missed my appointment. I shared my experience with him, expressing my confusion over how a business could operate with such a lack of professionalism. I appreciated Nick's thoroughness and patience before I placed my order, but I was left feeling uncertain about returning for service. After some reflection, I realized that I should not allow one negative experience to overshadow the overall service I received from Nick.

Dec 08, 2024 · Toan Dang

I called and talked to a polite guy on Monday. I think it was Michael(?) He confirmed a tire deal that I was asking about. I made an online appointment for the following Wednesday. Tuesday morning I called to see if I could change my appointment to Tuesday. He said, "Come on in." I had the tires installed and as promised and everything is working out just fine. Good service. Good prices. I've bought tires from them several times and probably will continue to do so.

Nov 20, 2024 · James Scheidt

I came here for an oil change, and shortly after leaving and getting on the freeway, my heat shield came loose and had a part hanging that was hitting the ground. I had to call a tow truck. I ended up going from here to Rizzoli’s for assistance the same day. Rizzoli’s determined that the issue was most likely caused by the heat shield being unscrewed during the oil change here at Pep Boys. Thankfully, they were able to fix everything (Rizzoli’s) and did an excellent job. Some auto shops are scums who will screw you over to make more money. Do your research before doing business. Again I can’t “accuse” this auto shop of messing up my car as I did not see them unscrew the heat shield but most likely it was caused here as my car is new and never had this problem. Will not be back here.

Dec 25, 2024 · Anthony Scott