Perfection One Collision Center

We recently had Perfection One complete bodywork on a car, and could not be happier with our customer service experience, and the outcome of the car. It was the easiest experience between Perfection One and our insurance company - they coordinated the tow truck, the estimate with insurance moved quickly, and the update on timing of completion was impressive. The car now looks better than when we purchased it! Highly recommend!

Oct 23, 2024 · Kim Miller

Very smooth process of auto body repair, dealing with the insurance company, keeping you informed, car rental pick up and return even! My vehicle was cleaned inside and out even! I only had to lose a couple hours of work because the process was so smooth. Great experience!

Nov 08, 2024 · Jeanette Lee-Walsh

They did a wonderful job. They dealt with the insurance company directly and handled everything. We were kept informed of what stage of repair our vehicle was in. They did great on repairs and the customer service was excellent.

Dec 21, 2024 · Sara Hempstead

First, my experience with Kenny, the auto service advisor, was good. He was communicative when I connected to check on my car and always transparent. What started in late April as a complete a respray of the roof, front, and rear bumpers of my E39 BMW M5, ended up being a replacement of both bumpers and a trail of poor finish and quality control work by the team assigned to my job. When I finally was summoned to pick up my car after about four months, I arrived to find a broken sunroof slide panel (wasn't that way when I dropped the car off), a broken fog light, a missing front bumper seal, a broken A Pillar cover, a poorly refinished front bumper and downright unacceptable pre-delivery detail. Even Kenny called out the poor quality control for the delivery and he quickly acknowledged all of the issues identified. After another month or so, I called several times to check on my car And was finally told it was ready for pick-up. I was unable to make it to the shop prior to close on Friday, so my vehicle was left out over the weekend. I was in the area of the shop on a Sunday, so I stopped by to find outside. I inspected my car to find a crack in the front bumper. I sent Kenny a text notifying him of the issue. On Monday, I arrived at the shop when they opened and again, spoke to Kenny. By this time, I ended up having to work with Codi, body shop manager. The did the right thing and ordered an OEM bumper from MAG, which took some time. In the end, Codi was absolutely terrible to deal with. No customer focus or awareness at all. You'd think after all this, she would be apologetic and understand, but nope! In the end, I check on my car and learn it's ready. Stop to pick it up and immediately noticed the sunroof slide shade is still broken and the fog light is still not operable. Kenny sends my car to the back to have the light addressed and tells me there is little they can do for the shade, which he stated is a known issue. Kenny parks the car in front, leaves it running and tell me it's ready. I walk out to find about a 2" scratch down my left rear door, which is suspect was intentionally don't by a pissed off member of their shop because of all that went wrong with my car. I was so made and frustrated that I didn't even go back inside. The only way to effectively deal with an experience like this is to not give them my business in the future and share my experience. I've had to take some time to cool off before penning this review, but hope it enlightens others.

Dec 01, 2024 · Richard Fambro

Quality work was completed on our vehicle. Repairs took longer than expected, but came at a busy time. Vehicle looked good as new after repairs.

Jan 01, 2025 · Steven Herron