Performance Automotive & Towing of Gaffney

When it comes to reviews it's not the good ones you need to worry about it's the bad ones. Something I feel people often miss. I had had a bad experience with them prior. My husband still decided to take his vehicle there when he wasn't sure what was wrong with it. The conversation was such that they were going to tow the vehicle and he had a feeling it was the computer and they were told to call because he would get his own part. It didn't end up being the computer but they didn't let us know that. In fact they never communicated with us until they called to say the car was done. No I don't know about you but I've never been to a repair place where they didn't give you an estimate and tell you what was wrong prior to doing the work. Not a single time. The woman insisted that if it had been the computer they would have called but since it wasn't they just went ahead and repaired it. Not knowing if the customer was okay with that or if they could even afford the fix. I said so if it had cost $4,000 she would have just gone ahead and fixed it and assumed that the customer could afford it and wanted it fixed? Well no she said. So what is the threshold because this wasn't a one or $200 job. It ended up costing us $760 when we could have brought the car home and fixed it ourselves and only paid $165 for the diagnostic and the tow. Or at the very least gotten our own alternator for hundreds less. I do have to wonder about all those cars they have for sale over there and if they aren't from customers who couldn't afford charges that they were not warned about. I would not recommend this place for anyone or if you do make sure you stay on them the entire time so they don't do something like that.

Dec 11, 2024 · Jennifer Hofer

My car broke all the way down coming off I-85 exit ramp on Christmas Eve. We were blocking traffic and couldn't move it out of the way. I requested a tow through my insurance app and Perfomance Automotive was the one who answered the call. Within 5 mins, he called and confirmed where I was. Within 10-15 mins Clay showed up and got us taken care of! He reassured me it was going to be okay. I was a crying mess with my kids in the car. When we got home I tried to tip this man for his trouble on Christmas Eve and he would not take anything. This man swooped in like a Christmas angel and absolutely saved our Christmas! There are still good hearted people in this world and Clay is one of them. Thank you so much!

Dec 27, 2024 · S M

just moved into the area this past year and Performance Automotive was recommended to bring my car.Excellent customer service, reasonably priced and I am so grateful for their expertise on what my car has needed... I won't be going anywhere else! Thank you Performance Automotive!

Dec 31, 2024 · Fran Bracey

I get my oil changed and my vehicles repaired here. Best Oil Change Prices around. All experiences have been fantastic. Warren and the Front office keep you informed and always have a great attitude. They also prioritize really well. I was in a hurry to get a tire patched so I could make an appointment. Richard and Chris stopped what they were doing to make it happen. I appreciate the excellent customer service and quality work!

Apr 04, 2024 · Casey

Had car issues that required a Tow, performance automotive sent out a guy name Clay, listen when I tell you this is the most knowledgeable and professional tow driver I’ve ever dealt with. The guy knows his job inside out second to none. I recommend Clay to anyone requesting a tow from performance. By far the best in the business Thanks Clay for your service, I definitely will be having you come get my infinity that with be delivered to Performance for repairs I hope I’m lucky enough to get you here to tow it Clay and Performance Autimotive Best in Cherokee County

Jul 23, 2024 · Charles H Ferguson