Phelan Towing LLC

I called AAA to request roadside assistance They sent out Phelan Towing WHO NEVER CAME!! I waited upwards of 5 hours I called Phelan towing multiple times to request update. Never picked up the phone. Anytime I use AAA I will make sure to not have Phelan Towing dispatched to me They said this was a location mix up. However never once did I receive a call from the towing company

Dec 15, 2024 · Steven Valencia

Horrible towing company. I needed a tow from victorville to hesperia maybe about 20 miles. I contacted AAA at 3:30 pm they responded with an eta of 4:45pm for the tow to arrive at my location. It showed Phelan towing as the service provider. It didn't show up waited contacted AAA again they said about another 30 min. Waited again nothing, not a contact from Phelan towing, contacted AAA again they said the guy was running into traffic and was about 15 minutes away he should contact me as soon as possible. He never did, they said they arrived and contacted me and I never responded. I was with the vehicle all the time. I called AAA they said that call had been cleared they showed up and I wasn't there or answering the phone. Finally I got a manager from AAA to look into the situation she stated that they dispatch the truck at 6:30 then the tow showed up at 6:31 and then canceled the service due to no contact at 6:32. They just clicked and cleared the call. They left me with out a tow, AAA could of gotten me a different provider, but Phelan towing trying to get all the calls but with out personel to cover them. AAA did their part unfortunately due to a lying towing company they couldn't provide me with a tow tonight. I wonder if they do the same to people with kids on the side of the road or stuck out in the middle of the freeway. If you guys can't cover the calls let someone else cover them.

Jan 19, 2025 · tonylovesjdmef9

Their driver tried to call me before he arrived (but my phones battery had ran out) he arrived 2 minutes earlier than the estimated time. He was very professional, and polite, and it was really reassuring to know that myself and my vehicle would be delivered safely to my destination. Thank you Phelan Towing, and thank you Moses for your outstanding dependability!

Sep 18, 2024 · Michelle P.

DO NOT USE THIS COMPANY. AAA "dispatched" this company. I was left on the side of the 138 for over an hour, only being less than 10 miles away from their shop. The phone number does not work. It isn't even the actual number to contact the company. There is no urgency, no communication, no transparency. AAA should not partner with this service at all.

Nov 20, 2024 · Halle Cagle

The servicemen were very friendly, helpful, and professional. My car was stuck on a dirt road Monday morning, the wheel wouldn't turn, and we were elated to find out how knowledgeable they were on what appeared to be the problem. Tremendously insightful and honest guys. Thanks a bunch!!!

Oct 19, 2024 · Amie A.