Pierce Tire and Service Center

Hang out for a while and see what a miserable place it is. The owner is a tyrant and short with customers, and employees. I had sworn off going there after damage done by them on other cars, but needed an inspection. Sure enough, my parking lights weren’t working, so they whacked (the wrong) relays trying to get them working. More damage, and charged me for the time. Now I’m buying more parts to fix their incompetence, again.

Jan 29, 2025 · T H

Super helpful staff that ordered/mounted my tires all in same day after part of my tire rack delivery failed to arrive. Will be going back

Dec 16, 2024 · Scott Tredennick

I had a tire blow out on the highway. I took the blown tire to them and asked them to diagnose the cause of the blowout. They refused to do so. Then, they convinced me I could not just replace the blown tire; I needed to buy 4 new tires so they would have the same amount of wear (the old tires were still in good shape). AFTER they replaced the 4 tires, they told me the blown tire had a screw in it. I was not happy at this point, as the only reason I replace them all was due to I concerns that all the tires may be faulty and I may be at risk for another blowout. Now knowing this was not the case, I asked them to remove the unnecessary new tires and put my old tires back on. They said they would only do so if I paid them to do it. I asked to speak with one of the owners, and they never called me. Do not recommend.

Sep 13, 2024 · Kelly S

A few months ago I took my car in for an inspection. My partner and I have been coming to Pierce Tire since we moved to Tryon and had become regulars. I was patiently sitting in the waiting room for about 10 minutes when a man in a big fancy truck walked in requesting an inspection, same as me. I watched everyone ooh and ahh at his truck, including the lady at the front desk. She promptly grabbed his keys, fetched someone to pull his truck around, inspected his truck, and checked him out all while I was still sitting in the waiting room. It wasn't until a few minutes after the customer left that she walked outside to BEGIN inspecting my car. When it was time for me to pay, I asked politely, "Did that guy who came in after me have an appointment? I'm wondering why he was served before me when I had already been waiting here." She responded that no, he did not have an appointment and she was simply "doing what was in front of her". I explained to her that I thought it was a first come first serve basis and she responded by saying I would be waiting much longer if I were to get my car inspected at Stott's down the road. She gave no apology and stared at me like I was out of line for even asking. I waited 30 minutes total for a 2 minute inspection while another customer that came in after me waited 10 minutes. Then I was dismissed for daring to ask why that was the case. The disrespect of your long-time front desk lady has made you lose loyal customers who spend a lot of money at your shop. All she had to do to make me happy was admit to her mistake and thank me for my patience. It's embarrassing to have a local place treat long-time customers that way. I'm following up on this because I DID go to Stott's this time and they served me promptly and with respect.

Oct 28, 2024 · Emma Bruce

Got a flat tire driving through the mountains. Pulled into a gas station at 8:30pm and called. Nickey drove over to the gas station to look at my car/situation. Very nice, honest, and did a great job helping me get back on the road.

Jul 11, 2024 · jon olin