Quality Towing & Recovery

AAA called Quality Towing to tow me and was confirmed I was good to go, a driver named Angel arrived was super not communicative said there was an issue and made the shut up gesture before flipping me off and leaving me on the road. Called AAA back and they sent a different company. Would not recommend Quality Towing and Recovery in Escondido. Angel made me feel so unsafe and the direct dispatcher Vicky was apathetic. Don’t have a picture of the gestures but tried to take one after he kept giving the shut up gesture. Please be safe on the roads it’s a scary time.

Dec 07, 2024 · Art Works

I had an emergency with my daughter's car and, as I am a AAA member, I was assigned Quality Towing to provide roadside assistance. They arrived on schedule and the driver provided outstanding customer service. I would highly recommend this company.

Feb 17, 2025 · Chris Crim

AAA assigned this company to pick up my son’s car on a Friday night at 8:45. The ETA on AAA’s chatbot was 9:59. The tow didn’t arrive until 11:15 pm. I do not fault the driver who had an accident occur in front of him on the freeway on his way to my son. I fault the dispatcher who showed no compassion, never updated my son who was sitting on the side of the freeway for 2 hours, nor gave any attempt at a reasonable estimate the two times I called for information. The third time I called, he put me on an endless hold. I am an understanding person, but he was uncaring and dismissive in his attitude toward me and my son, who was sitting on the side of the freeway for over two hours late at night!!

Feb 15, 2025 · Jennifer Franklin

Our driver Jonathan was fantastic. Got to us quickly, assessed the damage and found that just a tire change was not going to do the job. He quickly found an open tire shop on a Sunday near by the had the size tire I needed. He loaded my truck and took me to Big O tires that had the size I needed, he helped me find a tool I needed to fix my exhaust so I could get home. In my opinion went above and beyond to make us comfortable. We'll done

Oct 28, 2024 · Kevin Phillips

A technician came out to my house on Monday. I had a doctors appointment at 9:45am. The technician arrived a tad bit later than originally scheduled however he made up for it with his professional services, honest opinion and recommendations. He wasn’t pushy with his recommendations and just wanted me to be aware of the discounts that I will receive buying a new tire from Discount Tire as a AAA member. I originally created a service call for putting air in my tire, however upon further inspection of the tire it was determined that I needed to replace the tire and he put the spare on our truck in no time at all. I highly recommend Quality Towing to anyone in need of their services! They are efficient, honest and do an amazing job at recommending necessary services and not trying to upsell for things not needed. Thank you for your quality work, we appreciate it.

Oct 10, 2024 · JD Garcia