R & D Auto Services

Beware of shiesty practices especially with Rob. Local police arrange tow. Explored repair options with co-owner John who seemed much more honest and agreeable to my terms than his partner Rob. Repair options ended up prohibitively expensive and in excess of vehicle value. At that point co-owner Rob took over the discussion, tells me he planned to wreck the vehicle to junk yard and initially agrees to my conditions for vehicle surrender which involved my removing a recently installed part. After he demands I sign over my title, he allows me access to his lot and my vehicle but during part removal I realize I need to to get a tool to finish the job, leave briefly, then upon returning police were called and Rob switches position re: part removal, accuses me of not being qualified, threatens me with trespassing, says he's not planning to wreck vehicle anymore, implying he wanted to keep vehicle all along. Even Police responding to scene recognized the dishonesty that was playing out. Very regrettable experience. Would not recommend. No Stars. 0/5. 👎👎

Oct 13, 2024 · Joshua Gravel

On Saturday 6/29/23, my father age 85 was 2hrs, 59 miles away from home. He had a flat tire and broken window. After a kind stranger sat w/ Dad for several hours until I was contacted (I live in Georgia) and was able to arrange a Ride share for my Dad to get back to Jersey Safely. Thankfully the Police in the area assured me that Dad’s truck was still there since Saturday ,they referred R&D. Ron with R&D confirmed the truck was there and he/they would help. 🙏🏽 People say that Northerners are” unkind”. NOT so in this experience! From the stranger who sat w/ my father, to the officer who knew who might help, to Ron at the shop, and the tow truck driver. My eternal thanks!!

Jul 31, 2023 · Jai Ware

I am surprised to read all of the positive reviews of R & D Auto Services. Perhaps my experience is an anomaly, or only AAA customers are treated to shoddy service. I had a simple tire change that needed to be completed on my Range Rover Sport (using the full-sized spare tire). Apparently, the car picked up a nail because the tire was completely flat. The estimated time of arrival for the repair was 10-15 minutes after I placed the call, likely because the shop is only 2.0 miles from my home. Unfortunately, I had to leave my home (leaving my nanny with the keys) to pick up my daughter from classes nearby. I received a phone call asking if the service provider had arrived and if the work had been completed in a satisfactory manner. I let the call center know that the driver had not arrived when I left, but she got him on the phone and assured me that he was at my home and the tire was being changed. I told her that I would be home in five minutes, and I raced home in an attempt to tip the driver. When I arrived, not only had the driver left without ever having me (or my nanny) sign off on the tire change, but he also DUMPED the damaged tire into the trunk of my car on top of a valuable painting, destroying the value of the painting in the process. There were any number of alternatives to this option, the most considerate of which would have been to place the damaged tire back into the spare tire wheel well without damaging the painting, but the simplest of which would have been to move the painting (which weighs less than a pound) into the back seat of the car (or ask my nanny to come take it). I am EXCEEDINGLY disappointed in the service provided by R & D, and have asked AAA to never use them again for a service call on my account. UPDATE: If the owner of this company believes that the service provider went above and beyond, I would hate to see what simple service results in. Additionally, despite the fact that I specifically requested that this service provider never be used for a service call on my account again, they were indeed utilized for a call on Saturday, June 30th that I placed at 6:15AM. Despite being provided with an initial estimate of 7:15AM, I continually received updated estimates and no service arrival until 8:40AM. I was, in fact, with that vehicle when the tire was changed. I will be canceling my AAA membership as well, since customer service has completely fallen off.

Jul 11, 2018 · Chrystal LaRoche

On 9/13/2015 I live in Connecticut, My car broke down at small strip mall in New Rochelle, NY.I very nervous about how i am going to get my car back into Connecticut, I have contacted other towing companies around surrounding areas of New Rochelle. After a few attempts, I have called and spoke to the owner of R&D Auto Service. i explained to him my circumstances, and gave him what ever information that he needed from me. After giving him all my information. He (the owner) gave me a awesome deal, i was very elated about that. Then he told me that he will be there at the located within about 45 mins. Actually he came earlier than for 45 mins. The son shows up, after seeing and meeting with the son, i have to say, he was very nice, understanding and he never made me out of place. I have gave him the address/location where to i would like to the car towed. He knew where i wanted the car to go. After we dropping of my car at its location. I was relieved and grateful for their services. Immediately i have called all of my friends about R&D Auto Services. I will definitely keep their number for future reference/business for me and anyone else whom might want their services. Thank you so much R&D Auto Services Crew.

Sep 13, 2015 · Tommy P. Morris

I got a flat tire yesterday on my blue FIAT 500X and the tow truck took only 10 minutes after I called. I had the car towed from weaver shell to Al’s place. It turns out I knew the tow truck driver from a volunteer organization we both belong to. He’s a really nice guy and I highly suggest the company to anyone in need of a tow. Tow truck drivers are the forgotten heroes of emergency services. Best, Chris Pellegrini

Apr 20, 2018 · Chris P