Rallye Acura Service Department

Staff are very helpful and pleasant to deal with as well as very accommodating

Feb 18, 2025 · Shaneka O.

I recently had service done to my 2024 Acura mdx where I was issued a loaner car. The loaner was stolen 1 day after receiving it which is odd because I’ve owned 2 Acura mdx type s and never had a problem. So I picked up my vehicle after service I asked the casher or resection how dose it work with the stolen car they told me I have to go through my insurance so I made the claim on my insurance causing my insurance company to raise my rates then to find out there insurance was premier and my insurance was secondary and there insurance would take care of everything and my insurance would not get involved so I got an insurance rate hike for no reason other than not finding out about it or asking someone. With that being said my service advisor is great and I do like the dealership and Rallye company

Feb 13, 2024 · Syam Ali

Let’s just say I would not take my car here for servicing. I had 4 new tires installed and needed to go back four times to get it right . The tires were either incorrectly sealed or some other reason why the tires were constantly losing air. Makes you wonder technically how proficient these guys are with any service. If you pay a premium by going to the dealership for service, it better be good and it is not. Nice service manager but who cares when you need to go back and waste so much of you time there.

Jan 13, 2023 · TC

I'm giving one star because there's nothing less to give and I if I have a choice, I'd have given them a zero. These guys at the service center are not honest, professional or considerate. The maintenance on my Acura MDX is pre paid and I have taking my car to these guys for regular maintenance just to find out that they've been doing the bare minimum which was oil change and topping up the fluid. For almost 2 years, they never rotated my tires, never changed the cabin air filter, never changed the coolant flush or any of the other codes that came along with the oil change! I learnt from a friend who used to work with Honda Dealership that although the dealership get reimbursed by Honda for the maintenance that was prepaid by me when I purchased the vehicle, they get reimbursed at a much lower rate than if I were to pay for them out of pocket, hence, they try to refrain from doing everything listed with the codes that come on the panel, do the bare minimum and then reset the codes and just hand me back the vehicle and tell me that "everything is ok"! I had an "emission system issue" code and I took my vehicle to these guys 3 times and all what they did each time is that they reset the code and gave me back the vehicle and gave me a song and dance and told me that was a signal glitch / issue and now everything is good. When the code came back for the fourth time, I took the vehicle to a different dealership, where they were able to pull the maintenance records, checked and scanned the vehicle thoroughly and confirmed all these facts that I mentioned above! Furthermore, they were able to determine the real cause which was a faulty evap canister valve, luckily was covered by the warranty. That been said, these guys did nothing but deflecting the issue rather than addressing it. I'd never go back to them or recommend them to anyone and I'll make sure that I'd spread the word in social media and everyone that I know. This is bad business!

Jun 14, 2023 · Real Customer

Our newly leased vehicle has been in the shop since December...it is now March. We've been provided updates and almost every time I'm told they're waiting on parts. Not only am I paying hundreds each month to lease a car I cannot use but I'm also forking over thousands for a rental on top of that. Hard not to compare this experience to one I've had with a local shop where (while waiting for parts) they put the vehicle together to allow us to drive it while waiting for the parts to arrive. This was so we wouldn't have to pay thousands for a rental.

Mar 02, 2022 · Katt Y