Ramona Tire

*Update: Ramona Tire resolved my issue and replaced my wheel studs and lug nuts at no cost. Repairs seem to be fine and up to standard. Will know more once I drive the vehicle on the freeway for a test drive. Thanks to Ian the manager at Ramona Tire in Temecula for making this right 👍 Came in for an oil change with an appointment. Dropped my truck off at 11:45am for 12pm appointment and service took over 4 hours to complete due to extremely busy day. Didn't mind the wait, but what I did mind was that when my tires were rotated the assistant manager claims my wheel studs and lug nuts were stripped on left front tire. Long story short my wheel is now missing two lug nuts that were not replaced and the wheel studs are completely stripped due to faulty service by technician. Shop claims no blame yet they were able to remove the wheel just fine and it appears my wheels locks WERE NOT utilized to remove the wheels. The blame was placed on previous tire rotation service which was also completed at Ramona Tire in Murrieta, CA. Shop left my truck as is and told me to not drive long distances with faulty wheel studs, what the hell! I was then told they could complete the repair but it would cost $150!!! This is unacceptable and I expect my wheel to be repaired at the shops expense. To make matters worse I was told to return for the repair "for a fee" for damage that they caused. I plan to return after Thanksgiving when the shop reopens but this leaves me without my vehicle for at least two days maybe longer! This needs to be resolved via site manager and Ramona Tire immediately! Person that helped me was Joshua assistant manager at Ramona Tire Temecula and I attached photos of my tire with two missing lug nuts and damaged wheels studs!

Dec 01, 2024 · Raul Moreno

They have awesome customer experience skills! Amber and Dakota took care of my Jeep service needs. I trust the top notch mechanics they have working on my vehicle. They explain what was done and provided the paperwork of the adjustments that were needed for my wheel alignment. Thank you for the excellent service!

Feb 15, 2025 · Greg Ditto

Absolute awesome service. Things in life happen, and they suck. Stay calm. And give them the info. They will do what they can to help in more ways than you might think. The personnel at this location deserve a raise. My wife's car, or my truck, I always consult with these people before I get n work done, and I usually end up bringing my business to them in the end. Multiple times now, they have done outstanding service for me, and I usually tell people about them when my coworkers need some kind of vehicle service.

Jan 09, 2025 · J M

Excellent job, excellent over experience. Amber and the gentleman who helped me were great. They just got a new customer for Ramona tire as long as the can do the work they will be my 1st choice for auto repair.

Feb 13, 2025 · james evans

Got me in at the last minute when I realized that my wife’s tires needed to be replaced before a rain storm was coming in the next day. I really appreciate the girl up front and the mechanic that stayed after to help. Would highly recommend.

Feb 16, 2025 · chris bissell