ADVANCED AUTO CARE II

We had been coming here for years as Gus is a family friend but never again. Car was brought in for a routine valve cover gasket and window regulator, I'll include the details and corroborating pictures taken by a professional BMW Tech below but for those that just want a quick summary, here it is: Gus lied about the parts and services he provided. The ABS module was used and never programmed to my car (he charged $1500 for this). Engine was leaking more oil than before, oil was never cleaned as per normal gasket installation, vacuum hoses were broken during installation but never replaced. Oil drain plug was stripped and sheared when it was reinstalled, came out in 2 pieces due to being clearly over-torqued. Oil pan was still leaking. Widow regulator incorrectly installed resulting in scrapping, non-genuine regulator installed resulting in faulty operation. Gus denied everything when confronted with the evidence and laughed at me when I requested we discuss a refund. He was unprofessional and mocked me on the phone, hung up repeatedly and ignored my texts (pictures below). He had the car over a week longer than he quoted and even after I had proof of the used parts and terrible work, he insisted that I bring the car back to him again... Awful service, extremely late execution, terrible communication, and zero quality, and value. Pictures attached include the report from the certified BMW technician I had to pay for, the diagnostic output showing the ABS module was used and not coded to my car and the texts to Gus about all the issues. The rest just show the state my car was in after paying him over $3000. I have trouble believing these positive reviews as I know a lot of people that had very bad experiences but none of them take the time to review. I couldn't let him keep doing this to people and I hope I can help some of you avoid this nightmare. Just go somewhere else, anywhere else.

May 11, 2020 · Andreas Parpas

They deserve 6 stars. Gus runs an honest shop with fair pricing. My check engine light went on and my dealer had dollar signs in his eyes. I got a second opinion from Advanced (in literally a minute or 2) and they showed me that I left something loose. Gus refused to take any money from me. When they have done work for me in the past, the work stands and it is at a fair price. Too bad too many places are like my dealer.

Dec 31, 2023 · Ethan A.

Gus and the team always figures out a way to get it done when I need it done. Not sure how he does it but it gets done and I’m happy. Highly recommended.

Aug 09, 2023 · Mark Heyert

The service here is absolutely amazing. Gus was super helpful with the help my car needed, and the prices are great. Will definitely be using from now on!

Oct 03, 2023 · Cassandra Levine

Just bought a new (used car) & wanted to get some work done took to Gus shop ADVANCED AUTO CARE II Could not be any happier Gus & his staff are true professionals quality service at reasonable prices I had some issues getting wheels off so Gus had me bounce over to all weather tires who immediately helped me out I have been to Gus several times he us the only mechanic that my family & I use & would recommend him to ANYBODY ANYTIME!!! Thank you Gus & crew you guys are truly thr best!! Keep up the good work!!!! Erik

Oct 05, 2019 · Erik Nerzig