Rich's Towing & Services Inc

DO NOT SPEND YOUR MONEY AND GET ROBBED PLUS TALKED TO CRAZY. I called this morning for a tow. The lady that worked at 8:40 am was real rude and nasty attitude. I called again to get another tow & this lady was extremely rude. Yesterday i got a tow from them it was $1,439 to tow my truck like 23miles to the pilot. So we paid that. I asked the guy HOW much to tow it to Detroit. Gave addresses he said $1,500 & some change. I call this a.m. to tow it. The rude lady was like didn’t u call yesterday i said yes u guys towed truck for me. I was calling to get the price today since it’s not after hours pricing. She said $2,600. I said well last night they said $1,500. Her. It’s no way we doing that kept cutting me off said i’ll listen 2 the calls. Then come back like u called alot i’m not finna listen to them $2,400 take it or leave it. I said why are u being so mean I’m just tryin to give you business. Well u can talk to somebody else she said. Then a guy get on and say call somebody else. Completely blew my mind the guy/dispatcher last night was great the tow driver was great but the morning staff I can’t believe i was treated that way. I hope. Business slows up for them and humbles the morning shift. I hate to leave a bad review cause last nights crew was awesome but this morning hurt how rude she was

Jan 03, 2025 · Mark Patterson

I’m going to keep it short and sweet. They picked up my truck and took it to a garage to get looked at and we paid them for it. We wanted a second opinion and asked them to take it to a second garage. The second garage was 2 miles further than the original distance yet our bill was doubled the price. We asked them to send us an invoice and they sent us one with no details. They said they would not drop my truck until we paid the bill! Can you say highway robbery?

Jan 15, 2025 · Neil Sarcyk

Very professional, we were stuck in downtown Cleveland with our old 92 Toyota Dolphin camper dead. The employee secured everything and brought us to a trusted rv repair in Brunswick. Best towing management team I ever deal with!

Jun 09, 2024 · Marco Gratton

That Dave the driver was the best. And the one that answered the phone was so professional and polite and very knowledgeable. Will always call them for my towing. Thanks again.

Feb 13, 2025 · Tony Gorczyca

I will never use Rich's Towing again. I requested a detailed invoice to understand why my bill was much more than expected, but "RJ" couldn't provide one and acted like he didn’t even know what a detailed bill was. All I got was a lump-sum total with no breakdown. They also refused to unload my truck until I paid the full amount, which felt like extortion. On top of that, RJ was extremely rude and demanding on the phone, making an already frustrating situation even worse. After this ordeal, I asked around and found multiple people who shared similar experiences and said they would never go back to Rich's Towing either. I honestly feel like I got scammed. Avoid this company at all costs.

Jan 22, 2025 · FHTMJosh