Rick's Car Care

I had previously had good experiences with Rick's, however in the summer of 23 I purchased tires through them that were supposed to last for 50,000 mi. They wore out under 32,000. I'm now stationed in Virginia, I contacted Rick's to get information on replacements and they gave me a number for a company that did not have any affiliation and then have failed to get back to me twice now with any additional information when I tried contacting them again. In general I would advise purchasing your own tires in advance when you know you need them and be cautious if you expect follow through and follow up from Rick's.

Nov 23, 2024 · Daniel Wang

I had 2 bad experiences with Ricks Car Care in my family within the last month with different cars- both times they returned the car to us “fixed” yet the same issues were still occurring. They didn’t apologize or compensate us in any way. I put $750 into my Prius because the red warning light was coming on, the next day the light came back on and they quoted me another $700. My dad put $5000 into getting his truck fixed and it completely broke down on the freeway the next day- no power steering or power brakes. It seems like their method of fixing cars is through trial and error, not actually locating the source of the problems. In addition to all of this, they kept the truck for a week longer than they said it would be ready, and promised a loaner car but had given it to someone else when we went. I’ve never left a bad review before but I’m very disappointed in their services and will not be trusting them with my vehicles again.

Aug 26, 2024 · Michaela Freebourn

I posted a review in the heat of the moment that I take back what I said about them not "fixing" my car. Long story short they are willing to help me make it right and fix my car and I look forward to my further business experience with them (:

Sep 27, 2024 · C Rose G

The facility is clean and the staff is friendly and knowledgeable. The work was completed within the estimated time and at a cost that was significantly below the dealer cost for the this maintenance.

Sep 29, 2024 · Jim McKinniss

First off I want to thank Amanda for the amazing customer service up front. She’s extremely polite and helpful. I brought in my car that was experiencing water leakage on the passenger side of the cabin. They worked on my car for multiple days trying to actually resolve the issue. They fixed it! My drain plugs were clogged with mud and other gunk! Thank you so much for taking time and caring about my cars issue. They went above and beyond and I appreciate it! If you’re thinking about coming here don’t! Just come on in! Amanda will get you checked in and most likely on your way to getting your vehicle fixed or serviced! God bless this place! 🙏🏻

Jan 22, 2024 · Alejandro S Hernandez