RJT Auto Mechanic, Body Shop & Towing Inc.

RJT is the typical service provider for my area so I have frequent interactions with them. Generally speaking their technicians are pleasant to work with. However, I usually pick up some sort of damage with each service. I have experienced scraped and cracked body work from providers not bringing the proper equipment to load the vehicles as well as having inexperienced technicians who have placed the tow hooks incorrectly and bent my control arms mounts and ruptured power steering lines. For the most part, I let all of these things slide because as mentioned those guys have been pleasant and apologetic. My most recent interaction was the tipping point. From the very start of service the tow operator was rude and making comments that were inappropriate. I have an old vehicle that is on its way to be restored and the technician blatantly said to get another hobby, maybe I should. But when he saw one tire was low he refused to wait for the tire to be changed. I understand the timeline that these individuals operate under however the callus behavior and inappropriate remarks were unwarranted. I called RJT to setup service with another driver and was told that was not possible and they can only resend the same person. With this type of customer service in a tight knit Community, it's a surprise they have lasted this long.

Dec 13, 2024 · Adonis Long

Bullies on the road. The tow truck ran a redlight and proceded to tailgate me for about 1 mile with 3 parks along the way. As someone who drives a real truck with airbrakes that extremely a bad idea. Use someone who cares about the commuity they serve and work in.

Jan 11, 2025 · David M Monastra

According to Westchester County Code, a $65 maximum booting charge can be levied for parking in a private lot, which I did so legitimately with a trip to SmashBurger. I was booted, yelled at by the first tow driver (who never called me when reaching out to posted number for RJT) and proceeded demanded cash of $162.50, no change. To get this I had to arrange a drive to my home for a debit card and bank and back to the premises ($20 in gas?). Let me add this is on a Sunday morning (see other reviews) and against the onsite signs that warn of "overnight" parking; not doing business in the lot and then getting a $162.50 "fee." The towing company will blame the owner of the premises for their business practices and that it is a commuter lot (on a Sunday?); complete with spotter in a black pickup truck that placed the boot about five minutes after we left the car according to their NOTICE, which was back dated by a day, perhaps to evade the Westchester County law on maximum fines? Been a resident for many years doing business at many places in this mall and otherwise, first time I will be going to small claims court and filing State/Cty inquiries into their practices due to a non-resolution of these complaints.

Jul 10, 2022 · Marc I. Newman

It was a bad day getting worse. Fuel pouring out from my diesel truck. Flatbed comes then cable breaks goes back to shop gets a wrecker. Now my mechanic says he does not fix diesel’s anymore. Stuck in Harrison was going to Monroe then had to bring to my dealer in Kingston. Chris was great very personable just a nice guy. After Kingston he dropped me off so my friend can pick me up. He said he would drive me home but it was 4 hours already so I said just go and thanks very much.

Jul 07, 2024 · neil weinstein

Got car towed. Charged me $734, which is absurd. Only wanted cash which was super weird as well. Was $2 short and had me walk all the way to the nearest gas station to get the rest. Use someone else. Not a place you should work with. Many other places in white plains that are better.

Jul 15, 2024 · Joey Mohsen