Robertson Automotive

I took my car in for service on Tuesday and was told it would be ready by Wednesday. However, after receiving no update, we attempted to call the front desk the next day, but it took five attempts to get through, and I had to remind them of the service my car was in for. The representative promised to call me back with an update and requested an alternate contact number, but the call dropped before I could provide it, and I never received a callback or update that day. We were left to make alternative arrangements for school drop-offs, work, and prenatal appointments under the assumption that the car would be ready as promised. It wasn't until Friday, after three more attempts to reach the front desk, that I was informed the car still wasn't ready but would be completed by 7 pm. We waited until 5pm to inquire about our car's status, but our call to the desk went unanswered. Losing patience, we visited the mechanic shop, only to be told the car wasn't ready yet. After waiting in the parking lot until 10 minutes before closing, we checked again and were informed of another hour-long delay due to other vehicles, including an RV, being serviced. Having dropped off our car on Tuesday with a promised completion the next day, we grew frustrated with the poor service, communication, and lack of courtesy updates. We eventually retrieved our keys and left, disappointed by the unfulfilled promises and disregard for customers' time and family commitments. We would have been more understanding if they had kept us informed or requested extra time to work on the car, but their poor communication and repeated promises of completion with no progress were extremely frustrating, leading us not to recommend this shop.

Sep 27, 2024 · Monica Arzate

At first they were okay. But they moved cars to a hotel due to lack of space, did not tell me and we had to pay for impound. Plus having a baby in the office is a huge liability. They seem nice but very unorganized and not thoughtful of how their lack of communication really hurt us financially.we will fight for our money back. Then Mary told my boyfriend I was over medicated Well when you get burned like they did us, one tends to get mad.How dare she slander me like that!

Nov 20, 2024 · Trish Nieto

I have been using Robertson Automotive for now 8 + years I take all my cars for service repairs etc. I highly recommend them, they do a FANTASTIC JOB! Mary and the team are always great we will continue to come and refer them to our family and friends thank you!!!

Nov 20, 2024 · JOANNA RODRIGUEZ

This shop truely deserves 5 stars. Very friendly and knowledgeable. Originally came in for oil change /filter. She came out with the recommendations. I usually buy my own engine and cabin air filter on Amazon to do myself because Honda dealership charges an insane amount for a simple part and 1 minute install. I let them do it instead of doing it myself (to save $) because I needed it and they charged a great price. They did the entire thing (part/labor) cheaper than the cost of the Amazon unit, awesome! Honda had a 5 day appointment time just for an oil change.. I was here less then 1 hour. The full synthetic oil change + filter was a great price too. I am bringing all my business here, telling my friends and you. Great people, prices, while you wait and locally owned.

May 16, 2019 · Max

I’ve been bringing my vehicles to Robertson’s for several years now Marie and Dan have always been helpful and treated me fair until today. I brought my son’s Nissan frontier in for a coolant leak. They told me the radiator needed replacing, sounds good replace it. After picking it up and driving it home coolant was leaking from everywhere. Long story short basically they lied to me soaked me for $650+ and returned a vehicle that’s un-driveable! Unacceptable! Lost a good customer

Aug 06, 2024 · Frank Richter