Rocco's Service Center

For a basic car, you’re fine going here - but don’t bring a car you really care about. Rocco didn’t listen to what I asked for, gave me the wrong non-OEM tires when I specifically asked for them by name, and took 3 weeks to change the (wrong) tires and do an inspection - they clearly forgot about my car til I called for an update after 2 weeks of nothing. It now seems to have developed a pulsating feeling while braking but I’ll take it elsewhere to see how that happened… They’re nice enough (minus the dog), and they’re a fair shop, but don’t expect your car to get any special treatment. You get what they want you to get.

Feb 06, 2025 · Peter Marion

Very honest and meets all expectations. I've been to Rocco a few times now for service; always received fair and courteous on time service. Most recently I had to return for a power steering pump repair that was replaced 11 months ago; he gladly replaced it free of charge as a defective warranty item. Receptionist Tina is excellent also.

Nov 19, 2024 · Rich Stevenson

Went here to get my fluids done according to the Lexus manual. I keep my cars up to date on latest maintenance. Ten minute later the owner comes in and says the fluids are fine but all four brakes are up. Oddly enough I had just gotten the front bakes done. And the rears had 10mm shown to me while that work was getting done. Again, odd. He also mentioned all four tire need doing. That one I knew. I do my tires at Costco. I explain this. He then goes on to explain to me that Costco uses tier 2 tires. I thought that hilarious. In my mind. Not nice laughing in peoples faces, you know. I politely refused. But was already put off by the tactics and was ready to go. I immediately go to get my car but it's on the lift. Car is getting lowered and the placement is incorrect. One of the four points, the rear drivers side, is off. I thought nothing of it till I got home. Because of this, the lower portion of the side skirt crushed. I winced as I saw this. One inch crack. I went back and relayed all the findings to the owner. He said he doubts it was them even though we both noticed the incorrect placement. And both kinda winced at seeing it. The side skirt was bulging noticeably. When I mentioned that moment he acquiesced reluctantly. This is where it gets maddening. He goes on the admit fault but that they would take care of it. By now, if you are old enough and experienced enough, you understand the very significant hesitation in working with this type of situation at all. Why would I let them work on my car with this very eventful, short, history. Maybe it's because I don't look like a local? I don't know. I wonder though. I went further away to source a shop with good reviews to avoid this mess. So I avoided further mess and chose the court of public opinion. And also chose to deal with THEIR damage myself. Avoid. Unless you are one of those folks who they know, or the locals in their club(?) who leaves them those excellent reviews.

Aug 25, 2024 · Moses Kyle McCarter

My partner made an appointment here for an inspection and when he arrived the mechanics were extremely rude. Chatting on the phone to their buddies as if they weren’t working. They could not spare him a moment to touch base on what needed to get done and how long it would take. When working out what needed to be done over the phone again the mechanics were very short and uninformative. They even “misheard” when my partner clarified what needed to be done. We were not shocked because it was clear from the start they don’t listen to their customers or take their time. It’s a shame used our hard earned money on a place like this. We literally paid to be ignored and experience some of the worst customer service we have ever dealt with.

Aug 13, 2024 · Chatrani Ramprashad

Knowledgeable in cars of any era, great experience, and quality performance tuning, wheel balance/ rotation, and car guru top notch customer service service.

Jan 12, 2021 · Javielito C. P-Garcia (Juancito)