S & R Towing Inc. - Oceanside

Service was professional and prompt. They have a dispatch system that sends you text message updates. The driver was friendly and I felt safe riding with him in the truck. I would use them again.

Nov 01, 2024 · Mindyindy indy

Called S&R towing around 9:15am today tire blew out. Asked for a tow they said no problem, they gathered some info and told me ETA was about 60mins give or take, I said perfect. They called back around 9:24 to confirm a few things w the truck being towed then said that they will text me w driver updates, got a text from them saying eta is 60 mins. Then they called me around 9:47am and asked me more questions pertaining to the vehicle being towed. Then gave me an eta of 60mins again. I call around 10:30am because I have not received a text from them since 9:24am I’m simply calling for eta update. Girl answers phone and she asks me what type of vehicle is being towed. I tell her, she keeps me on the phone for about a minute or so. back on the phone and proceeds to tell me that my ETA is now 60 to 90 minutes, I tell her that they told me that at 9:15 and 9:24 etc… stays quiet then says oh it’s because they give priority to law enforcement, which I understand and say to her that’s great but why haven’t I gotten an update maybe I could of called another company and she repeated well law enforcement gets priority. I tell her again yeah but an update w a text or call would of been great that way I could decide if I wanted to wait or look for someone else. I tell her to cancel the service and I called a smaller tow company. Oceanside tow picked me up within 35 mins of call. I do not recommend s&r just based on lack of clear communication and disregard for client .

Jan 16, 2025 · Cristo Gommi

I just want to thank HEATHER for being such a kind, sweet and patient soul! After having such a tough and unexpected day, she was absolutely professional and understanding of my situation when I went to pick up my towed vehicle. I can’t thank you enough Heather!

Sep 17, 2024 · Gabriela Guzman

My brother in law had a motor home break down and a bad part of hwy 78 going towards julian California. He had Alstate Road side service. The said they couldn't fix anyone to tow him. Then a S&r towing truck told him to talk to the main office. And he called Alstate back and gave them the # And they talk to S & R towing. S&R Heavy Towing came out. Brett was the drive . He was professional and Amazing he got the job done. He knew what he was doing. Made it look easy. He towed our 98 Ford pace Arow. Vision 33ft motor home. And got use off the bad spot o. The road we were on. Thank you Brett. And S&R towing. Yes I recommend them.

Aug 24, 2022 · Chad Tollard

S&R came through when we were in a bind stuck on the side of the freeway. Rob was amazing and helped get us back on the road again quickly.

Sep 22, 2024 · Bryce Roberts