Sam Moore's Automotive

Brought my 1982 vehicle for some work and diagnostics. The shop was very nice on the front side, and as soon as I was given the quote for work to be done, it went south quickly. I questioned why the parts were double what I could order them for and I also inquired why the labor cost was so expensive. For the overall project, they were billing me a total of $2,400, and after 2 minutes of making calls and ordering the parts myself, I will only be paying $1,200. My concerns were ignored and rudely spoken with moving forward. I was then told good luck getting someone to work on the vehicle. I had to pick up the vehicle that day, or they were going to charge me $100 per day, and they would only accept cash even though the shop accepts credit cards. They knew I was out of town for the week and should have mentioned something about the $100 daily fee. With this vehicle being a manual transmission, I had to track someone down to get it for me and make sure that the person could bring cash. Very rude shop to work with and started to make it almost impossible to even get the vehicle back from them. I will never go there again. I will never recommend going there.

Nov 14, 2024 · Raymond McCaslin

This dude is a complete rip off. My wife and I were in a last minute pinch to have our brakes chnged and he charged us $1200.00 for brakes, an oil change, and cabin filter. He also tried to charge a friend of mine $5500 to fix his Ford Lightning. He got a second opinion and the fix was less than $500....be forewarned!!

Jan 11, 2025 · Jason Pratt

Sam Moore Automotive repair & owner Dave is amazing! We've had several Automotive issues/repairs taken care of there. Always very pleased! Keep up the good work.

Jul 28, 2023 · Renee Zeiders

Sister in laws experience: About a month or so I got my car fixed because the AC was blowing hot air. The mechanic told me that I needed to change the blower motor and resistor and I paid close to $800 to have it fixed. When I picked it up I noticed immediately that something was messed up because when I turned it sounded like something was scraping and I did NOT have that issue before taking it so I immediately took it back. They told me "that doesn't sound like something we would've done. We were fixing your AC we would have been no where near your tires or anything but we'll take a look at it." (Essentially trying to take blame off themselves). After they looked at it he said "so we found that the steering wheel wasn't attached correctly. We had to remove it to look at something for the AC and must have forgotten to re attach it. Well, we are human and sometimes we do make mistakes so 🤷‍♂️." Never apologized or anything lol. Also the AC wasn't really blowing well and noticed that when the car was idle it was stop blowing cold air and started blowing warm air and since he had told me there was warranty on the parts if I had issues I could come bring it back in. So I called and explained the issues and brought up the warranty and he said "well that sounds like a completely different issue" and I said "well no because that's what I explained when I brought it in the first time, basically the same exact issues I was already having prior to bringing it in the first time" and he said "well I don't understand why they would replace your blower motor then because that has nothing to do with the temperature of the air blowing." And I was thinking so you're admitting that you charged and "fixed" something that did not need to be replaced? Lol anyone this place has been absolutely awful if you need your car fixed do NOT go to Sam Moore's Automotive on Rosedale Hwy. They've been absolutely awful and have been overcharging and fixing things that didn't need fixing since I first came in. 0/10 stars lol

Aug 25, 2023 · .

This place saved my car! When my battery died, I needed to find a place that would replace it immediately. They resolved my issue quickly and made me feel at ease. They even charged way less than they could have. They are honest, professional, trustworthy, and have excellent customer service. I would 100% recommend them for your automotive needs.

May 10, 2022 · Natalia Pitcher