Sam's Club Tire & Battery

Me: Can you guys break off locking lugnuts and replace them? Dale: we are a tire and service centers so yes we have the specialty tools to do that. Me: how much is that? Dale: what do you need done? Me: i need the front two tires lugnuts broken off so i can do the breaks. Dale: so you need brakes done on the front? Me: its not that complicated... click! After waiting on hold for 10 minutes i finally reached the center and Dale answered. His ignorant and condescending tone will be enough that ill never take my vehicles to that stores tire center. Ill wait til monday for any other tire shop to perform this job.

Aug 24, 2024 · alex jxn

I like this Sam’s Club and have never had a problem with associates but I would rather pay more than go back to this tire center again. The customer service associate, Dale, was beyond rude and condescending. We had an appointment at 9:00 am. We arrived at 8:55 and he was just getting there. He acted totally inconvenienced that we were 5 minutes early. He mumbled the whole time. It is loud in the store and on top of that I’m hearing impaired. When we asked Dale to repeat what he was saying he rolled his eyes at us. He told us it would be 45 minutes to an hour. So we set our timer to 1 hour and we figured we would walk around and do some shopping. He stated he would call us when our car was done. At an hour we went over to the desk to ask if our car was done. He stated that it had been done for a while but he hadn’t had time to call us because he was dealing with customers. It would have taken 2 minutes to call to say your car is done. Never again will we be treated so rudely. We will go somewhere else and I suggest you do to.

Mar 14, 2024 · Debbie Tassell

Asked to plug a hole in my full size spare and they badgered me about tread depth. They said they couldn't repair this tire that its not worth their time to keep a customer. This store is the reason why I'll be buying the equipment to do my own tires.

Apr 08, 2024 · Daniel Miller

Wanted to have two new batteries installed in my truck after the tire rotation and balancing. Said their service calls at 6:30 pm. But the store stays open later confused and how bad the store really wants to make a sale.

Jul 11, 2022 · Ron Wellington

Had an appointment for new tires to be put on my vehicle , was told tires were there and would not be sold...arrive for my appt. , and gee, my tires were sold within the last week. We'll see what happens in the next couple days when they are supposed to be delivered!

Oct 08, 2022 · Sharon Copeland