Sands Point Auto Body & 24 Hour Towing

Great customer service; job was done on time and worked well with State Farm, Gieco & Enterprise Rental car; Highly recommend; Dan is the man!

Sep 02, 2018 · Gregory Eisenman

They're great to interact with, very high quality work, good people all of them. One thing, in my experience, to keep in mind is that they're not very good at communicating. Below is a long story to how poor their communication and planning was, but that said, it wasn't that big a deal because I always called first and wasn't in a rush. I brought my mother in-law's car in to get the side view mirror replaced and they said they'd call me the next day to tell me when to come in. They never called and so I called them a few days later and they said the right person was out so they'd call me back, but again never did. I called again a few days later and same thing. Then I called a 3rd time and the right person was there and he apologized saying the part took longer to come in than expected but to come in on Friday and it'd be ready. On Friday I called before going and they said the guy who was painting wasn't there so good I called first because now I should come in on Monday. So I called Monday and they said the paint guy wasn't able to get to it and good I called again and come in Tuesday for sure and I can just wait there as they finish. I called Tuesday and they said it'll take longer and so just drop the car off as they'll need the whole day. I dropped the car off and then they called 30min later saying it was done and that they didn't realize it actually was very quick.

Sep 20, 2020 · Alex E

Car towed there after accident - dash cam footage from accident deleted, change stolen under car mats, + mis-diagnoses of car repairs ~ ended up with more money spent and more headaches / dis-ease using this shop. Mis managed and they do not care about the work they do because it is low quality / plain out not the proper work that needed to be done...

Sep 08, 2022 · G

i had called Triple A to have my car towed, they had this company be the one to do it. prior to the tow truck arriving, me and the gentlemen on the phone touch bases to make sure we have an understanding of how the car will be towed and details such as make and model, that information was already given to Triple A as well since they ask that before calling the tow truck company. the gentlemen on the explained that tolls will not be covered and 80 to 100 dollars would need to given to the driver prior leaving with the car because it would have to be paid for tolls both ways from N.Y to P.A i said no problem, seemed like a lot for tolls, but i didn't mind because the rest could be tip for whatever he doesn't use for tolls. he gentlemen informed me that the car wont be delivered the same day due to the hours the tow was taking place. i told him id call my mechanic and let him know the situation, i agreed for the car to be stored and be sent the next day. seems to work out better for my mechanic as well as the tow company. i said no problem. when the tow truck driver arrived, he was very upset about the car. he said he wasn't informed that it was this kind of car etc. the driver informed that the tow he had was new and only a week old, it didn't have "tools" necessary to tow. the driver said he'd rather not tow the car of risk of damage which was fine, i understand 100% he then told me that he'll bring another tow with the "tools" necessary for the tow. i told him to do what ever he needs to do to get it done im off all day i dont mind waiting for another tow. 20 minutes later i get a call from Triple A that Sands Point Autobody don't feel comfortable towing the car because of the "body kit" modifications and that Triple A will no longer want to do business with me or find another tow because the car is externally heavily modified and the car is 2 inches off the ground. now im in a back and fourth dispute with Triple A that the car externally isn't modified, its completely stock except wheels, i had to take a picture of the vehicle and show them another of the same vehicle to show that the car is completely stock, also im sending pictures to show the car is almost 4 inches off the ground. this company extremely inconvenienced me and i dont know why the gentlemen couldn't just call me and tell me they didn't feel comfortable, touch bases like they did from the beginning or i could've explained the car is stock externally . i wouldn't have had an issue i would've cancelled and asked for another company. my car is only a google search away from showing you that the car isn't externally modified. the same car has been towed by GEMMAS with Triple A 3x's with no issues... extremely annoyed

May 25, 2021 · Marlon Tyndale

Needed my car towed to north Jersey from Bohemia, NY. Robbie (owner) was great. He took the extra time and care to make sure that my show car was properly strapped to his flatbed. Very professional and all went smooth. Thank you.

Feb 29, 2020 · Al Carvalho