Scott's Truck Service

Stopped to visit family in vicinity while awaiting a load. Found a coolant leak and reached out to Mark. Went over issue, sent pics via text, made determination to bring to shop rather than road service. Sent him engine tag and vin via text and Mark began checking part availability wheel enroute to his shop. They immediately got me in and began work verifying part needs. Found additional parts needs and ordered with parts to arrive next day! Next day, parts were received and repairs were completed quickly and effectively! Had a great visit with Mark and his staff! Was very impressed with him and his staff. I will use Scott's again in the future! Mark will be my go to Diesel service in this region! I will share with friends and others and highly recommend to anyone in need! Mark, we will see you again! Thank you!

Jan 04, 2025 · Pete Voisin

I brought my truck in for an oil change, greasing, replacing a brake shoe, and DOT inspection. They said they had two trucks ahead of me that were in for "drivability issues", and they would call me when I brought it in. I called mark, and he explained over the phone what was going on with these other trucks, and it would take a few days. My truck would have taken only a few hours to do, and they could have done it while waiting on parts or customer approval for the other trucks. I waited for over a week. They didn't call me, and didn't answer my multiple calls or even call me back. Then, this morning (Wednesday), I got a text message saying they couldn't get to my truck until next week due to "unforseen events". I called the number, and a woman answered. She said that she was the only one working, and she was on a road call for "one of our best customers". I understand the importance of road calls, but still, my truck was there for OVER A WEEK. It wasn't "waiting on parts". They just hadn't gotten to it, despite me saying previously that I needed to have it done by a certain day. Rather than calling me on monday and saying they wouldn't be able to get to me, they waited until Wednesday. If they had told me on monday, "hey, we're swamped. Sorry for making you wait. If you want your truck done before the weekend, you should go to someone else.", I would have understood. Things happen. The way they handled this was entirely unprofessional. I picked up my truck and then I found a different mechanic, who was able to start working on my truck immediately. I will never use scott's truck service in the future. Nor will I recommend them to anyone. Edit in response to Scott's truck service's reply: 1. You tried to make it sound like I was trying for 2 years to get my truck diagnosed over the phone. That is a lie. Every question I asked was in regards to work I needed to get done. Not diagnostics. Questions such as, "how much do you reckon this repair will cost me?". Answering questions like that is part of the business of running a mechanic shop. 2. You claim I demanded to be put in front of other trucks. That is simply a flat out lie. Did I ask if you could work it in? Yes. but demand? No. 3. I was told, "there's two trucks ahead of you, and I have to finish these before I can get to you". NOT "we're really busy and we'll have to try to work you in." 4. As I said, I understand that stuff happens. Emergencies come up. I get that. But the way it was handled was entirely unprofessional. You were aware of when I had to get the truck done. When it was clear that you would be unable to get it done, such as the previous friday or on monday, THAT is when you should have called and said "sorry, but stuff came up. we're sorry, but we will be unable to get to your truck by the time you need it. we recommend that you find a different shop if you want it done by the time you gave us." Give customers a straight answer. Don't just keep their truck for over a week and not call them. That being said, I will enjoy my antique truck, and I hope Mark has a speedy recovery.

Feb 07, 2024 · M G

We had SO MANY trips to International in Murray, thousands of dollars. Brought it to Scott's and it is FINALLY FIXED!!! They stayed in constant contact with us about the issues they were finding and updates on when it would be ready. We understand (being in the service industry ourselves) that good work takes time and is worth paying for. We HIGHLY RECOMMEND!

Aug 17, 2023 · Chris

I called on a Saturday close to there closing time. Mr Mark could have really made a good payday by coming out to my truck. Instead he stayed late at his shop, after talking to me and asking questions about my issue I was able limp my tractor to his shop. He stayed further and diagnosed the issue took me to a hotel, made sure I was good and now Monday my truck will be ready. Very, very good people. I would highly recommend him. Outside of his job you dont meet good people like that on the road that often. If im ever in the area I will be stopping by at the very least to say hello.

Feb 27, 2023 · john paul

Was looking all over Paris 1 day for a shop that could get my Ranger (yes I said a Ranger) in to have a bolt extruded from my engine block. Mind you not many people even deal with anything like that nowadays. Most shops I called just blew me off and/or said they were booked up for weeks. This little Ranger is my daily driver and I was in dire need to get her done. I was in quick(same day), great work(same day) and at an excellent price(very rare). Nice guy and he doesn't mind explaining anything u have questions about. I definitely recommend you take any vehicle there.

Mar 15, 2023 · Jonathan Hannah