Serra Mazda Brighton Service

I recently had the pleasure of visiting Serra Mazda for some routine maintenance, and I am beyond impressed with the exceptional service provided by the mechanics and service desk staff. From the moment I walked in, I was greeted warmly and made to feel like a valued customer. Jade and Tristan at the service desk were particularly outstanding. They were incredibly friendly, knowledgeable, and attentive, ensuring that all my questions were answered and my concerns addressed. Their professionalism and positive attitude made the entire experience smooth and stress-free. The mechanics worked efficiently and skillfully, clearly demonstrating their expertise and dedication to quality service. My vehicle was returned to me in perfect condition, and I felt confident driving away knowing that it had been in good hands. Overall, the team at Serra Mazda, especially Jade and Tristan, provided an excellent customer service experience that exceeded my expectations. I highly recommend Serra Mazda to anyone in need of automotive services. They truly go above and beyond to deliver top-notch care!

Jan 08, 2025 · Robert Warner

100/10 - My first time at the dealership, but I will be back. Got a new Mazda from a third party on 12/30/24. Realized it didn’t have Apple CarPlay functionality. Went online scheduled service for 1/2/25. I got there a few minutes late, but Carissa welcomed me into the service area with open arms. She asked questions to make sure my expectations for the service, timeline, and quote were in-line with what needed to be performed. Because I didn’t speak to someone and did it all online, Carissa had to confirm that the parts were there, but she directed me to the waiting room. Lucky me, they were in stock. While I waited, I had some good coffee and got some work done. When it was finished, I got a text demonstrating a video of how to use the new tech from the service member. Carissa came and got me and the total cost was on the lower end of the quote range. I even got a free complimentary car wash, which I’m hoping will last in this Michigan winter. While I didn’t get an opportunity to meet the service member, I appreciated the state I got my car back and the interaction couldn’t have been better.

Jan 02, 2025 · A Scott

We have had exceptional treatment from day 1. Our sales process was easy and the salesman (Bobby) was amazing. Had a simple oil change and tire rotation today. Service department (Jade) was friendly, courteous and very helpful! A++ all around!

Dec 23, 2024 · David Miller

Where to start with... okieee!! I walked in Brighton Mazda Dealership on 31st December at around 4:34PM and walked out with a Mazda CX-50 BK was my sales agent, he was just amazing Answered all my questions patiently made sure We were 100% satisfied. Every other staff were polite!! Would definitely recommend 😃 Would request you to also please help me to fix car since got hit by a deer on the same day 😉 PLEASE

Jan 05, 2025 · Eeshu Putti

I'm from Florida and I had been up here for the summer. It was fine for my Mazda to be serviced and it needed a couple of issues addressed. The Service Dept. and technician was amazing! Thank you for making me feel like this was my hometown dealership!

Oct 09, 2024 · Nina VanDerhoof