Sierra Chevrolet of Monrovia

My experience at Sierra Chevrolet was fantastic from start to finish! I recently purchased a 2025 Chevy Equinox EV and I couldn't be happier with the car and the service. I initially spoke with Alfonso and Will. Alfonso was incredibly knowledgeable – he explained the particulars of the car in detail. Will was the guy I worked with to finalize the price. I was on a tight budget and needed a quick turnaround, and he was incredibly understanding and patient. He answered all my questions honestly and honored my request in regards to lowering the price to what I think is the absolute minimum. The next day, Luis made the trade-in and purchase process seamless and quick – I was in and out in no time! I'm happy with my car so far and I had a great experience interacting with everyone. I highly recommend Sierra Chevrolet, and especially Alfonso, Will, and Luis, to anyone looking for a great car buying experience.

Jan 05, 2025 · Patrick Leong

Everyone at the dealership took such good care of us. I was so impressed with the knowledge about the vehicle we purchased. It was such a good experience for my family. We left feeling great about our purchase. The Equinox EV is amazing. I love this car and Super Cruise is a must have now that I have it.

Dec 24, 2024 · Gary Delossa

I wish this could be good feedback, but this is the complete opposite. I'm so disappointed in the service department and the lack of communication I have received from Marvin Orellana. I had my service appointment and didn't receive a diagnosis until 8 days after. The fact that I had to keep on calling for an update since nobody had the courtesy to reach out to me. Not everybody has an extra car at home to rely on while their main method of transportation is parked at the dealer waiting for somebody to work on it. When an estimate was provided, there was no ETA to when the part would arrive and the little information he gave me was it could take 1 week, or it could take 3 weeks. Once again, no straight answer. From the day I was given the diagnosis, the only communication I received from Marvin was 13 calendar days later, and to tell me the part had been shipped out. That same day, my car was charged (EV) in the afternoon, which makes me think they already had the part. The next morning, I received another text from Marvin that my car is ready for pickup. Today, I was finally able to get a ride to pick up my car in the afternoon. To my surprise and disappointment, the dealer had closed at 2pm due to holiday hours, maybe holiday party. Once again no communication from Marvin on the change of hours. I don't have my car there for pleasure, and the fact that I have been without a car for 24 days is unacceptable. If the communication, empathy, and respect for customer's time and property would be present, especially as a customer service employee, this comment would be different.

Dec 12, 2024 · Rosa Ramirez

Took my car a while back when it completely shut down on me. Before bringing it to Sierra, I took it to a local spot who told me it was fine and they couldn’t find the issue. Had it taken to Sierra where Marvin was super helpful and ensured that he found the issue and ran a full check to let me know of any additional issue. No one likes getting their car serviced because you never know what you’re getting into, but I appreciated Marvin’s patience. Will be coming back.

Feb 06, 2025 · Eliana Velasco

We purchased a 2024 Silverado at sierra Chevrolet This was the easiest, most stress free auto buying experience I’ve ever had! It was actually a pleasure. I dealt with Tim in fleet, he listened to my situation and really heard me. ( we had bought a pickup for our son a few months prior that was totaled). Tim worked hard for us finding the perfect truck. He was kind, considerate, professional, honest and quickly became a friend to us. We plan to purchase another pickup within the next year. We have found our dealership! And our salesman. Thank you Tim GAVERN and sierra Chevrolet!

Sep 19, 2024 · Sandy Mcmaster