Soundview Service Center North

Don't know about the other reviews. But my car was left in a shoddy state and very unprofessional approach to work. The original problem was the oil went dry and engine wouldn't start. They were supposed to refill oil and diagnose if the car was salvageable. Ultimately, the insurance company got the car towed to be taken to their salvage yard so they could inspect it there. No work was done on salvage yard except insurance adjuster looked under car to confirm oil plug missing and for and signs of physical damage. No damage so after insurance inspection it was brought back to my house. ***No work was done on salvage yard except insurance adjuster looked under car to confirm oil plug missing and for and signs of physical damage. *** Here's what Sound Service worked on: ** Determined oil plug had fallen out. Put in new plug filled oil. ** Determine battery was dead. Tried to recharge old battery. ** Put in new battery and pulled out starter motor to check if it was bad. Starter motor is good. ** Deemed car engine fried -- OK agree. ** BUT did not put any parts back! Huh? Screws and parts just left as is in car hood and trunk. Here's how the car was left: SEE PICTURES ATTACHED: INVOICE ALSO ATTACHED. ** Starter motor was still out and wires left loose. Starter motor was found in trunk. ** The belt driving the radiator/water pump was removed but not put back. ** Engine cover and air intake manifold (see pics) removed but not put back -- screws lying loose under the hood. ** Promptly removed their battery but left old battery disconnected. ** Removed decorative ring around gear shift -- probably to access gear box?? -- Ring is missing. ** Used black latex glove left hanging under hood on starter motor and used paper towel under hood. ** Driver's side door dirty with hand-dirt. ** Included $75 for trying to recharge battery. Half price of a new battery. A professional business makes efforts to return a car to its original state -- ESPECIALLY IF LABOR CHARGES WERE CHARGED for doing the disassembly. It does not matter what is going to be done to the car afterwards. So I should only pay 50% labor charge then?? A whole lot of nickel and diming went on. Even claimed that some of what they did was "complementary", when their job required the work to diagnose the car and labor charges were charged to me. They could have offered to come over and put the parts back. Just gave up with them. It always is like pulling teeth with car mechanics.

Aug 12, 2024 · Prem Subramaniam

On short notice,as a new customer,Soundview squeezed me in even though they were extremely busy,to take care of a sudden problem with my car. Not only did they squeeze me in,they diagnosed the problem and took care of it,very reasonably! Very professional and knowledgeable,they now have a regular customer! Pete and his crew are great! Highly recommend!

Dec 22, 2024 · Robert Carlson

Thorough inspection of all front end parts when we heard a hard crashing going through potholes and bumps. They had the car for two days while diagnosing loose tierods and all bushings, found the noise to be brake caliper bracket bolts have backed out. Only changed 1.5 hours of labor. Great people and even better mechanics. Will be bringing any and all of my cars here before any big road trips. Don't cheap out on car repairs or you'll pay twice.

Feb 05, 2025 · Alexander

Joe and his team at Soundview Service Center are fantastic!! I had everything explained to me both before and after my service. Everyone was super kind. They are definitely my new go to for my car service.

Jan 13, 2025 · JoEllen

Excellent, friendly service. Always a pleasure seeing you all and having my car kept in such tip-top shape so that even the Emissions Control officer asked me if I'd sell my car to him! No! I will keep coming back. Thank you for everything you do and have done for us these past many years! Outstanding work!

Sep 26, 2024 · K Boyle