South Shore Subaru Service & Parts Center

South Shore, Subaru Service is hands-down the best in every sense of the word. Josh H., Lisa and Brandon amongst many others have always made it a pleasurable experience. I don’t say this often about service centers, especially dealerships, but they truly do care about the customer and their experience. I would highly, highly recommend all your service needs go here

Feb 13, 2025 · Albert Caproni

Im really disappointed with the service that I got in this dealership, I took my Wilderness 2024 there because it has a defect in the headlights and they told me that it was normal what my car has, so I contacted SOA and they call South Shore Subaru Service to see what was the problem so after that, I was advice to make another appointment with the dealer, and I did I dropped my car on June 27 so they can check my car and also to do a oil change, so a week pass by and no news about my car, nothing I started calling and asking what was happening, I called SOA because I had a case open about the headlight because the dealer didn’t wanted do anything the first time, I sent pictures of how the headlights looked and the stain damaged that it has from inside and nothing no help at all so at the end I went to the dealer to speak with the service manager and he told me that they cannot do anything about it that they were just waiting for SOA to approve the warranty and that to wait so i waited one more week and nothing, at the end I went to get my car back on July 24 almost a whole month later and they did nothing they didn’t fixed my headlights or replaced because as the service advisor said it is not a warranty problem and I showed him the stain damaged inside headlights, I bought the car brand new 3 months ago from there and now they don’t want to fix something that is supposed to be cover for the warranty, and it suck. I asked him one day prior to pick my car that I want a Full Detail in my car because it was under a tree and I took picture how dirty it was from the roof and back and he said that they will do it, so the day that I went to get my car it was still dirty from the back with dust and the roof was scratched with some white mark so I don’t understand how can he lied in my face and said that I got a Full Detail when in reality it was just a wash that they did and now I had to bring my car to a BodyShop so they can fix the scratches that it has and try to remove the damaged that the dealership did at the end, I got my car worse than how it was. That being said I wouldn’t recommend this dealership and I really disappointed because I love my car but the service suck. I feel like they didn’t want to replaced it the first time and when I took it for the second time they just left my car there and didn’t really do anything, but yeah if I want to replace the headlights through the dealership it will cost me 4k, I can’t believe this, thanks for nothing South Shore Subaru Service.

Jul 31, 2024 · Jose E

Thank you so much to Brandon for helping my oil change experience feel so stress free and even going the extra step of making sure my car was cleaned before returning it to me. It’s the little things that make a big difference sometimes!

Feb 08, 2025 · Quincy Finch

I share this feedback for improvement of customer experience - mistakes can happen to anyone, and that’s not the issue. It’s how you take responsibility and resolve things quickly that matters. Customers shouldn’t be left waiting for extended periods without a clear timeline I came in for an oil change and was informed that someone had scratched my car during a test drive. While they promised to fix it, the way it was communicated made it seem like the situation could have been worse. Initially, they were reluctant to schedule a repair appointment, asking me to call back because loaner cars weren’t available. After I insisted, they eventually booked the appointment. Throughout the process, I felt as though I was being treated as if I had done something wrong. They provided a loaner car on Tuesday, and when I inquired about the repair timeline, the service advisor said it might be ready by the end of the day. By Thursday, I hadn’t heard anything, so I called and was told it would be ready by the following Tuesday at the latest. After several follow-ups with no clear update, it took almost two weeks to get my car back. What frustrated me most wasn’t just the scratch, but how the dealership handled the situation. Instead of taking ownership of their mistake, they acted like they were doing me a favor, which was incredibly frustrating. That said, I do appreciate the dealership fixing the issue, but the overall approach could have been much better.

Nov 12, 2024 · Joel Thomas

Big Thank You to advisor Luis Martinez for looking out for me. I took in my '21 Crosstrek because I thought I needed a battery replacement. I was ready to pay for a new battery. Luis had the tech check the battery and they were able to 'recharge' it and updated the software! That was a huge bonus and zero out of pocket!! I definitely recommend SSS&PC. Make sure to ask for Luis!

Feb 04, 2025 · Zee S