Southside Towing

Terrible Experience - Avoid This Towing Company! If I could give zero stars, I would. This company damaged my car's transmission during a tow, and when I contacted them to resolve the issue through their insurance, they refused to cooperate. Their lack of accountability is outrageous. For anyone facing similar issues, here are steps you can take: File a Complaint: Report the company to the Better Business Bureau (BBB) and your state’s Consumer Affairs Department. Insurance Complaint: File a complaint with your state’s Department of Insurance if the company refuses to provide their insurance information. Document Damages: Have a trusted mechanic thoroughly document the damage caused to your vehicle. This will be critical for any legal actions. Legal Action: Consult a lawyer about filing a claim. My lawyer advised filing a small claims case in the local superior courthouse. Small claims court is straightforward and doesn’t require extensive legal knowledge. Protect yourself and don’t let companies like this get away with negligence.

Jan 10, 2025 · Robert Moore

Jacob Kelly came to our rescue when my girlfriend's hybrid Ford needed a new battery at 1 am and he installed it quickly and without complaint. He worked diligently and was very personable. Southside is very fortunate to have such a positive and professional employee!

Jun 23, 2023 · David White

Charlie you are awesome. I have had two other tow yard experiences in the past and I was cheated and given the run around so I was really not looking forward to dealing with Southside tattoo . However my experience with Southside tow couldn’t of been better at unbelievable that I could have a good experience at a tow yard but this was a really good experience. Their rates were fair and they didn’t change from the rate they quoted me on the phone when I came into the tow yard. They need time twice to meet with me and it was a no hassle at all and I am helped me get my life back on the road so anyway I give them five stars and I would recommend them to anyone they were very professional and they keep their stuff very safe in their yard very clean so anyway it was a very unusual experience for a tow yard thank you Southside tow. Clyde

Apr 15, 2019 · Clyde Brewer

Got my car towed met Mike. He released the car to me and was really nice. Been towed 3 times now and both other times at different tow places the drivers were rude and unprofessional. Mike was great i didn't leave mad but left 404 bucks spent. Hopefully don't come here but if I get towed again hopefully its by them.

Oct 15, 2020 · Michael Emerson

I get that its my fault that my vehicle gets towed. I owe for that. I dont get why they would want me to come back 3 times to get my vehicle out of storage! If this company came out to service my AAA, I would send them away. Horrible customer service and they were dispatched for a medium tow truck and used a light duty tow truck. Damaged my bumper and knocked off one of my hub caps. If I tried to fight it, they would keep my vehicle and continue to charge me storage. I dont know how they sleep at night!

Mar 05, 2020 · Gregory Cooley