Star Ford Service

I brought my car in for a routine service recall and opted to have an oil change performed simultaneously. Upon receiving my vehicle, I discovered that the hood strut was damaged, and after returning home, I noticed oil leaking from the oil plug, which had not been properly tightened. I have included photographs for reference. The oil leak resulted in a puddle forming on my skid plates and driveway. For two days, I attempted to contact my service advisor, Eddie Gonzalez, via text and left multiple messages but received no response. Eventually, when I did hear back from Kristin Jones and she had no idea what was going on, I requested a refund for the service, as I was uncertain about the extent of the oil leak. My request was denied, and I was asked to return to the dealership without any acknowledgment of the inconvenience caused. Given the negligence, damage, and poor service I had already experienced, I felt uncomfortable bringing my car back to them. As a Ford owner with two vehicles, I had hoped for better service from my nearest dealership, Star Ford Lincoln. What should have been a straightforward service recall and oil change turned into a frustrating ordeal and a significant financial burden. The service was subpar. Numerous other reviews on platforms like Google, Yelp, and the Better Business Bureau reflect similar experiences, so I advise others to steer clear of this establishment. What began as a simple $100 service escalated to a $130 replacement for the hood strut, a $100 oil change, an additional $100 oil change, hours spent cleaning up oil from my driveway and skid plates, and countless hours trying to resolve the issues. I have yet to receive resolution, refund or reimbursement for any of these expenses. I recommend reading the reviews before considering a visit to Star Ford.

Oct 03, 2024 · Clarke Wisco

Communication could have been much better. I dropped the car off at 8 AM and it took all day just to get a response. When I inquired about the cost of installing a dash cam, it wasn’t until the next day that I got an answer. On top of that, no one informed me that we were waiting on a part to complete the job. I had to call and ask why the part hadn’t been replaced.

Jan 27, 2025 · Joshua Allen

It took 4 attempts to find the issue to fix our cube truck. Finally after towing every time the dealer was able to locate the issue & spent a month to fix it. We're just happy to have a working truck.

Feb 03, 2025 · Jason Ho

The service department here is awesome and very professional. I been getting all my services here for my 3 ford cars. If you come here ask for Ms. Alexanian. She is the best and always very helpful. Ford Power

Aug 07, 2024 · Carlos Arguijo

The staff of Star Ford Service are the best! From the time I got there till my Explorer was ready. First time being there and no complaints whatsoever. As soon as I got there I was greeted by some really happy and smiling workers. At 7AM…not most people I’ve come across are as nice as they were. They took really good care of my Explorer and I’m very happy with the service they provided. Keep up the good work guys!

Sep 02, 2024 · Izzy Arias