Suburban Collision of Farmington Hills

Where do I begin? My 2021 Jeep Compass was taken there after sliding on the ice into a truck with a hitch. That was January 22. 2022. It is now May 20th and my car is not even done yet. They said they submitted a supplemental claim in January. I called the insurance company, it wasn't sent. So, the insurance company contacted them to get the supplement. Everything was paid 2/10. Parts were not even ordered until 2/23. After I was told several times, the car will be done before 2/23. Then we were waiting on an impact bar. I located one at another dealership on 4/11 and they were willing to supply it. I gave Suburban the information to Suburban and they said the dealer was not willing to sell it but the part should be here the following week. Mopar was releasing any until 4/27. Then I got Jeep customer service involved and found out 3 parts were missing. Not just the 1. But all parts were promised to the dealership on 5/9 and the car should be ready on 5/11. Then on 5/12, they were waiting for a condenser and car should be ready 5/13. Then on 5/13, they were waiting for a bracket and then the car would be taken to dealership - car will be done 5/18. On 5/19, the car is at the dealership for calibration - car will be done Tuesday at the latest. Called the dealer service on 5/20 and was told they wouldn't even be able to look at it until the end of next week. Called the manager and actually received a call back. The wonderful manager is going to work to have calibration done on Monday. I was very appreciative. Fingers crossed - 5 lease payments with no vehicle to drive plus insurance = a lot of $$$. My 3 teenagers and I cannot do this summer without a vehicle. Will never use Suburban Collision and I advise anyone who has an option to choose another Collision shop. I will never purchase another Jeep, Dodge, etc. In which I have loyally leased 2 Compass' and 1 Ram truck over the past 5 years. This has been absolutely the worst example of Customer Service I have ever experienced. This has to be some kind of joke or really bad dream.

May 20, 2022 · Lynn Rydzik

Great service. Very impressive! Meet time line, weekly status updates, professional customer service, certified, and clean and well organized workplace, and secured facility. Highly recommend. My vehicle looks and rides like a 2021 model.

Mar 03, 2021 · Luminous Marc Anthony

After my car accident on June 3, I took my 2019 Audi Q7 to Suburban Collision of Farmington because the Audi dealership referred me. I never received any update or a requested call back regarding the status of my repairs. On June 23, my insurance adjuster and I were told by Eric, "My guy broke down the truck, took a week's vacation and then quit right after and left them stuck with all the work he had." Eric originally took responsibility for the three week delay due to his guy quitting and agreed to pay my rental. When I went to pick up my vehicle, Eric informed my insurance adjuster and me in a very rude manner that he was not paying for my rental. The first call I ever received from Eric was that my vehicle had passed the final inspection and was ready for pick up. I get to the shop only to see obvious damage to my muffler. Eric tells me they didn’t see it, so of course it’s still there for who knows how long. I will definitely see Surban Collision in court soon. This is by far the worst experience with a collision shop.

Jul 31, 2022 · Sonia Spragins

I took my car into the Suburban Collision of Farmington Hills thinking it would be a quick and smooth process. That was NOT the case. 2 weeks after my car was left there, they called me and said they're location is CLOSING, and I have to have my car towed to another Suburban shop (I went to Suburban Collision of Sterling Heights). Little to no work had been done by Farmington Hills since I had left it there and they didn't even order the parts needed. They also took a 500$ deposit from me and I have never been refunded 3 months later. I've called multiple locations and nobody can explain or tell me who to talk to about getting my refund back. They claimed "all refunds from Farmington Hills were already refunded and we can't access the accounts anymore, and to call my bank". I called the bank and confirmed they DID NOT ever send me a refund. This entire process took months when I was told weeks and has been extremely time consuming, stressful, and I endured many extra expenses. I'm thankful for Brian over at Suburban of Sterling Heights who actually took car of getting my car fixed and was kind and helpful.

Sep 27, 2023 · Colleen Sullivan

I am overall very pleased with my experience with Suburban Collision of Farmington Hills. I picked this shop as it was the top ranked aluminum body repair shop in the area. Excluding the factors out of this shop's control like parts availability and supply chain delays, Jeff and the rest of the team went above and beyond to address everything I asked of them. The repair of my sedan was high-quality and my car looks great after having struck a deer. As long as you clearly communicate your expectations, I have full faith that this shop will conduct themselves professionally.

Jan 30, 2023 · Blake Bieringer