Swedish Volvo Care

Terrifying Experience – Stay Away from This Shop if You Value Your Life! Our car's engine warning light started flashing, but the vehicle seemed to run fine and we didn't notice any problems. To ensure everything was in good shape before a long Christmas road trip, we took the car to this shop for repairs. It’s important to note that just one month before, we spent over $2,000 on maintenance at this shop. This time, they charged us another $900 to “fix” the problem. However, disaster struck immediately after we picked up the car. Just after getting onto the 680 freeway, the car completely broke down in the middle of the highway. To make matters worse, even the emergency lights failed. Our entire family, including two young children, was stranded in an extremely dangerous situation with cars speeding past us. It was absolutely terrifying, and we feared for our lives. After this horrifying ordeal, we called the shop, but instead of taking responsibility or offering an apology, they tried to deflect blame. The shop owner’s response to this review is full of inaccuracies and outright false claims. For example: They claimed that we mentioned the car had stalled twice before bringing it in—this never happened. The car never stalled before the repairs. And if there were still safety concerns, we would never have gone on a long road trip with our whole family. They stated that we replaced both batteries at another shop—this is also untrue. We have trusted this shop for all our repairs and maintenance over the last three years. They claimed we declined to check the charging system—this was never clearly explained as a critical safety concern, nor were we warned that unresolved issues might cause the car to break down completely. In reality, we later took the car to the dealer for a full inspection, and the charging system has no problems. Instead, they charged us $900 for what they claimed was a fix, only for the car to fail catastrophically only after one hour we picked up the car—putting my family in grave danger. This was not just poor service; it was outright negligence. To anyone considering this shop: think twice. They prioritize making money over ensuring the safety of their customers. If you value your life and the lives of your loved ones, stay far away from this place. We deeply regret trusting them with our vehicle and will never return.

Jan 23, 2025 · J Han

This is a well respected Volvo only shop. The local dealers even recognize them as being very good. I've been bringing my Volvos here for 30 years and have been very happy. Walter was there, even back then, using the microfiche to find part numbers for my 1973. You won't find better explanations of work needed or done, and won't find a more honest and fair manager than Walter.

Aug 17, 2024 · Steven Pool

I’ve owned Volvos for 10 years now. This is the first time I have found someone that I can completely trust. Walter and his team were very professional and informing. They are trustworthy and reliable. I will be taking my Volvos here, forever!

Jul 30, 2024 · Sydney Parker

I am really glad I found this place. The service manager Walter is very friendly and he genuinely cares about the work that is done, a quality that is so hard to find these days! The price is super reasonable and you get a detailed itemization of all work done on your invoice, together with recommendations for future service. The place specializes in Volvo cars, so it is definitely my new go to place for the family Volvo. Thanks Walter!

Jul 09, 2021 · Aart Bik

This place is wonderful! Being a women who sometimes feels intimated is always a problem when I need my car repaired. Walter and his team not only told me what I needed to get done but what could wait. They are friendly and efficient plus do great work. I found a car shop I can trust!

Jan 18, 2024 · Kim Orourke