Tire Choice Auto Service Centers

First of all, I want to thank the Manager Luis. I took my vehicle in for a warranty claim for front rotors and brakes. Warranty gave me factory rotors but went cheap on the brakes as they would only cover that. Luis informed me the warranty would not cover factory but found a good alternative which is as good as factory( maybe better) to get rid the issue, squeaking front brakes. I was pretty pissed at the beginning because of the whole ordeal, being that the vehicle was just purchased less than a month ago. Instead of feeding of my negative attitude, Luis found a solution for me. My vehicle was promptly fixed and no more annoying squeaking. Keep up that positive demeanor and great customer service.

Apr 16, 2024 · Rudy

So this had the potential of going bad, and through no fault of my own. To start, I arrived to the location at 7:30 am on a Friday and the place wasn’t open. Not a person here and not a car in sight. As you can see in the picture, it’s supposed to be open, but it wasn’t. I checked the door at 7:38 am. Nothing. I called at 7:58 am. No answer and no voicemail. The irritation grew. I needed a tire checked to see if it could be repaired/replaced. The tire type I purchased did not come with a mileage warranty. Instead it came with a Tire Choice warranty that varied based on time the tire was on your car. Although it had been less than two years since I purchased the tire, the tire alone had less than 5,000 miles on it, but the thought of having to purchase a new tire based on a pro rated time on the vehicle bothered me. These tires were basically brand new. The car sits parked for a majority of the year. Here is where Manager Paloma De La Torre comes in. She explained to me how the warranty for my type of purchased tire worked. I explained to her my situation. However, in looking at my account she saw a mileage amount was never entered by employees when I first purchased the tire. She asked me how many miles I put on the vehicle. I told her “less than an oil change worth.” Now, Paloma didn’t have to take my word for it. She could’ve very easily charged me the pro rated amount based on the amount of time the tire was on my car. She didn’t have to believe anything I said. In this case, she made an extremely noble and professional move; charged me only the fees associated with the new tire. I don’t know who made the decision to have Paloma the manager at this location, but they did the right thing! She listened to me, assessed the situation, and made a decision based on the information provided. She’s a genuine person. She’s awesome! Thanks Paloma.

Mar 25, 2023 · B H

Came to get brake inquiry, and the boy that did the test drive slid another car and didn't tell me. I will never come to this company for service and I recommend you find some other place that will respect your vehicle.

Nov 18, 2023 · Desiree Scott

Website offers different tiers for oil changes; basic (synthetic blend) $40, high mileage (synthetic blend) $79, performance (full synthetic) $105. Took my Honda HRV that takes a standard 0W-20 and wanted the basic offering however the front end (Louis) guy said that the car uses a special oil type that isn't currently offered at that basic level and I would need to upgrade to the performance price. What? 0W-20 is one of the most used oil viscosities on modern cars, let alone the difference between synthetic blend and full synthetic is moot on a daily driver. I'm sure the mechanics do great work, but don't trust the sales associates if you want a fair estimate on what your car needs.

Jul 27, 2024 · Theodore Campos

Wait time for a simple battery install was way too long. They advertise free battery installs but then charge 60$ for the service.

Oct 22, 2024 · TerryMay