Tire Choice Auto Service Centers

At first, my experience was great. D was super cooperative, helpful, and understanding. She genuinely seemed like she was trying to make a deal with me and make sure I was happy. I needed new tires and an alignment for my truck. I put a deposit on the tires I wanted and they were going to arrive this morning. I double checked with her to make sure the tires had the white lettering I wanted and also let her know I would be keeping all 4 old tires. She told me yes they had the white lettering and let me know she would take the tire disposal fee off my bill. This morning I go to drop the truck off, D isn’t there. So I go over everything with the other manager and the tires don’t have the white lettering, apparently they don’t make that style in the size I wanted. Not the biggest deal, just not sure why I was told otherwise. Then he tells me he can’t take the tire disposal fee off. I asked him why D told me that yesterday if it wasn’t possible and he said “I’ll have to explain it to her because I guess she doesn’t understand how it works.” Again, not the biggest deal so I decide to let them do the tires and alignment anyways. This is where the big problem starts. So they call me 2 hours later telling me the trucks done but they found a bunch of stuff wrong with it. I told them just write it down. I go down to pick the truck up and he’s writing me an estimate for all the repairs I need done. I told him that I don’t need that and pay for the tires and alignment. Well I’m in a rush so I don’t look at the paperwork right away but when I get in the truck I notice the alignment is still all messed up. So when I get home I look at what they diagnosed and it was a whole lot wrong with my suspension. Obviously, with everything they said was wrong, they should’ve never attempted the alignment especially not without contacting me first. What sense does it make to finish a job when you run into issues and don’t even consult the owner? I call them back to ask why they would’ve done the alignment because if all these components were bad, my truck would never take an alignment. He responded with “I don’t know hold on”. After being on hold a few minutes he tells me “oh we actually didn’t do the alignment you can come back and get your refund.” Obviously, they thought I knew nothing about cars because I’m a young girl and tried to rip me off. DO NOT GO TO THIS PLACE. I had heard bad things before but tried to give them the benefit of the doubt because they were under new management and D’s customer service was great but they really tried to pull one over on me. Horrible experience, especially considering all the money I paid. I will never come back here again.

Jan 03, 2025 · Victoria Smith

The staff at this place is amazing. Dahlia helped me with new tires. And was very knowledgeable about which brand was best for my truck and gave me options on the different brands as well. There was a slight issue with the tire itself on one of the four and she immediately handled it and was able to fix the issue. I will definitely return here for any service or tire needs.

Jan 24, 2025 · Jody Perkins

D took care of me right away despite having 2 cars ahead in for service. Service was done immediately and they provided excellent customer service being very friendly and communicative. Also as a courtesy they provided an additional service free of charge. This tire choice is very professional and I highly recommend coming if you are in the corona/eastvale area as they are willing to work with your requests within reason.

Dec 19, 2024 · Faizan Rizvi

I took my car in to get it checked out. D was the person who helped me and she made me feel welcomed right away. She took the time to ask me questions about my vehicle. I was extremely surprised to find out how knowledgeable she was about the make and model of my car. I really liked that she kept in communication with me to let me know what was going on with my vehicle. I highly recommend Tire Choice Auto Service Centers because of the professional service I received from D.

Dec 08, 2024 · Vicky Macias

I had a dead battery and was able to get my car in when another location was closed for unknown reasons. D was so helpful, kind, and empathetic. D made my experience much less stressful and made me feel reassured that I was being well taken care of. I will come back to this location for the customer service!

Jan 16, 2025 · Megan Spreen