Toyota Service and Parts

Avoid this Toyota service center at all costs! I took my vehicle in for routine service, paid nearly $800, even though I have Toyota premium service package, and expected professional care. Instead, their negligence put my car at serious risk. Their team forgot to close the oil cap, causing engine oil to spill everywhere. I unknowingly drove hundreds of miles in this condition, which could have severely damaged my engine. When I brought the car back, their response? A half-hearted apology, an engine cleaning, and a useless oil change coupon—which is worthless because I already have Toyota’s premium service plan! To make matters worse: • My engine noise completely changed after their mistake—it now sounds like a modified sports car instead of a hybrid. • There’s a mysterious noise from the front right tire, which they failed to address. • They refused to issue a refund despite the clear negligence. John, the manager, admitted they ignored basic procedures, yet they still won’t take full responsibility. If you value your car and your money, stay far away from this place—they don’t deserve anyone’s trust.

Feb 05, 2025 · Hamed Azad

Incompetent Toyota processes are incapable of delivering the second key for a car that was purchased 10 months ago. Scheduled an appointment to pick up the second key and no key was available. Morning was wasted. Would not recommend. Octavio from the service department was very pleasant and did try his best to help.

Oct 13, 2023 · travis grahek

Very rude service advisor. I was charged $195 just for oil change not even rotated my tires. Website advertisement is just a joke. Don’t go over this place for service they are here to rob customers. No more business with this place. This dealership should be penalize.

Sep 09, 2023 · Gore Chanara

I got burnt bad by some little girls while I was showering and the staff blamed me and yelled at me I ran out side to the safe zone and got dressed at my car. No worries ill come by tomorrow and drop off a load of bath beats. Be there Or ill come every dinner time to feed you a well come serving up fresh and beefy

Mar 14, 2023 · Amy Webber

This is my go to place for servicing my Lexus. It is only a mile away from my house and I can get all the work done here quickly without having to drive all the way to San Jose. They now provide a ride for you to get home through Lyft or Uber which is a lot more convenient then the shuttle. Ernesto is fantastic and he got my car out of the shop in record time. I had the left CV boot replaced and it looked clean and well done.

Apr 04, 2022 · Lawrence T